Kolin KLE-32DTE32, Quick Start Manual

Troubleshooting

Poor Signal

This is usually caused by interference from cell 
phones, walkie-talkie, automotive ignition 
system; neon, electric drill or other electronic 
equipment or radio interference sources.

Before calling a service technician, please check the following table for a possible cause of the symptom 
and some solutions.

General Problem / Solution

Remote control does not work

. Check the remote sensor on the remote control.
. Change the batteries.
. Batteries are not installed correctly.
. Main power is not connected.

‘This  le is invalid’ appears or audio is normal 
but video is abnormal 

. The media  le maybe damaged, check if the  le 
  can be played on the PC.
. Check if video and audio codec is supported.

Web page can not be displayed completely

. Flash is not supported.

‘Unsupported audio’ appears or video is normal 
but audio is abnormal 

. The media  le maybe damaged, check if the  le 
  can be played on the PC.
. Check if video and audio codec is supported.

Multimedia Player / Solution

Browser / Solution 
(May not be available)

Network failure

. Check if the router works well.
. For models needing USB dongle to connect to 
  internet, check if the USB dongle is inserted well.
. Make sure the TV has connected to the router 
  successfully.

Network / Solution 
(May not be available)

Picture & Sound / Solution

No picture, no sound

. Check the signal source.
. Plug another electrical device into the outlet to 
  make sure it is working or turned on.
. Power Plug is bad contact with the outlet.
. Check the signal.

No sound, picture OK

. If no sound, do not mute or increase the sound 
  volume.
. Open the sound menu and adjust ‘Balance’.
. Check if a headphone has been inserted in, if 
  so, pull out the headphone.

Abnormal picture

. For no color or bad picture quality, you may:

1. Adjust the color option in menu settings.
2. Keep the TV at a sufficient distance from other 

electronic products.

3. Try another channel, maybe exit broadcasting 

signal problem.

. Bad TV signal (Display mosaic or snow akes)

1. Check the signal cable and adjust the antenna.
2. Fine tune the channel.
3. Try anther channel.

-10-

Browser is forced to be shut down

. Web page includes too many large pictures, thus 
  leads to insufficient memory and close the browser.