PRACTICAL USE OF KOMTRAX
Various information which KOMTRAX system transmits by using the radio communication is useful for KOM-
TRAX operator to provide various services for the customers.
When KOMTRAX system is installed to the machine and it is enabled, machine information can be checked by
KOMTRAX system, and it is used for testing and troubleshooting to be performed efficiently.
Large-sized models are equipped with KOMTRAX Plus which can use more detailed information.
REMARK
(KOMTRAX may not be installed to the machine in some countries or areas.)
Merit of using KOMTRAX
• The location where the machine is working at can be checked on the map in a personal computer.
• Operation information such as service meter, operating hours, fuel consumption, and occurred caution as
well as failure code can be checked.
• The operator can check the hours used and replacement interval of consumable parts of the machine such
as fuel filter, hydraulic oil filter, hydraulic oil and engine oil.
• Information of how machine is operated (idling time, traveling time, digging time, relieving time, etc.) can be
checked, and it is used to presume the machine operating condition.
• Various reports such as “Fuel saving operation support”, “Operation summary”, etc. is generated, and it is
utilized as an advice tool for the user and operator.
• KOMTRAX Plus can record the data of abnormality record, trend data, snap shot data, etc. to grasp the
soundness of machine, in addition to KOMTRAX function described above. These data can be used on per-
sonal computer screens.
How to make a full use of KOMTRAX
Making use of KOMTRAX enables the following activities.
• Quick response to a request for immediate repair
1.
To check the displayed caution and failure code, etc. through KOMTRAX upon receiving a repair re-
quest from a user.
2.
To immediately arrange necessary tools, replacement parts, etc, immediately in accordance with the
displayed failure code.
3.
To find the location of the failed machine by using the map of KOMTRAX, to visit the customer there.
• Proactive maintenance
1.
To check the service summary screen of KOMTRAX, to find the machine which has high priority failure
code indicated by a red or yellow flag.
2.
To check the condition of the machine with the customer and to make a plan to visit.
3.
To immediately arrange necessary tools, replacement parts, etc, immediately in accordance with the
displayed failure code.
• Practice of periodic maintenance and periodic inspection service
1.
To check the service summary screen of KOMTRAX, and to find the machine of which the usage limits
for the consumable parts indicated by red flags are over.
2.
To submit an estimate sheet for the consumable parts to be replaced and the labor cost for the replace-
ment work to the customer.
3.
To propose the periodic inspection (Pm clinic, etc.) according to the service meter reading.
How to operate KOMTRAX
For the operating method of each screen of KOMTRAX, ask KOMTRAX key person in your Komatsu distributor.
PRACTICAL USE OF KOMTRAX
00 INDEX AND FOREWORD
00-54
PC138USLC-11
Summary of Contents for PC138USLC-11
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