37
Troubleshooting
Printer is not printing
Check the following:
•
The printer is connected to the power supply.
•
All cables are connected properly.
•
Printer is switched on.
•
Print cartridges are installed correctly.
•
Paper or other print media is inserted correctly in the tray.
•
Top cover is closed.
Check printer-LEDs
The printer LEDs indicate status of the printer and possible problems.
•
Power-LED
flashes.
The printer initializes the print process.
LED stops flashing when printer has received all data.
•
Resume-LED
flashes.
Paper tray may be empty.
Refill paper tray.
Press the resume button on the front of the printer
Note:
There may be a paper jam!
•
Print cartridge status-LED is on or flashing
Check ink level.
The function DISPLAY THE INK LEVELS on register tab SERVICES
checks which print cartridge is low on ink. Please change cartridge that is
low on ink. If no print cartridge is low on ink press the resume button.
If the print cartidge status-LED is still flashing switch printer off and on
again.
•
If print cartridge status-LED is on and flashing
Make sure you inserted the correct print cartridges.
38
⇒
Open the printer’s top cover, take the black cartridge out and close top cover
again.
If LED is off: a problem with this cartridge exists.
If LED continues flashing: open the top cover, reinsert black cartridge and
take the color cartridge out.
Manually clean print cartridges. After cleaning the print cartridges, reinsert them into
the printer.
If print cartridge status-LED still continues flashing replace print cartridge.
Print quality-LED is on or flashing:
By pressing one of the print quality button you can select the print quality.
•
One icon is lit: The illuminated icon is the selected print quality.
•
One icon is lit and another flashes: The illuminated icon is the selected print
quality for the current print job.The flashing icon is the selected print quality
for the next print job.
•
One icon flashes: Either FastDraft or Maximum dpi has been selected as the
print quality from the printer software.
Note:
You cannot change the print quality for a document once the document begins
printing.
All LEDs are flashing:
•
The printer may need a restart.
•
Press power button to switch printer off and then to switch it on again.
•
If LED is still flashing switch printer off.
•
Disconnect the printer’s power cord out of the power outlet.
•
Plug power cord back in the power outlet.
•
Press power button to switch printer on.
