User's Guide
- 187 -
Paper feed problems
Paper frequently jams
Action
Yes
No
Step 1
1.
Pull out the tray, and then do one or more of the following:
-
Make sure paper lies flat in the tray.
-
Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
-
Check if the paper guides are aligned against the edges of the
paper.
-
Make sure the paper is below the maximum paper fill indicator.
-
Check if you are printing on a recommended paper size and type.
2.
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint automatically.
Do paper jams still occur frequently?
Go to step 2.
The problem is
solved.
Step 2
1.
Load paper from a fresh package.
Note:
Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
2.
Resend the print job.
Do paper jams still occur frequently?
Go to step 3.
The problem is
solved.
Step 3
1.
Review the tips on avoiding jams. For more information, see
Avoiding
jams
.
2.
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
technical
support
.
The problem is
solved.
