User's Guide
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Toner specks appear on prints
Action
Yes
No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact
technical support
. The problem is solved.
Toner rubs off
Action
Yes
No
Step 1
From the Paper Menu, check the
paper type and weight settings. To
access the Paper Menu, do either of
the following:
•
If the printer is on a network,
then open a Web browser and
type the printer IP address in the
address field. Then navigate to
Settings
>
Paper Menu
.
Note:
If you do not know the IP
address of the printer, then print
a network setup page and locate
the IP address in the TCP/IP
section.
•
If the printer is connected to a
computer by a USB cable, then
open the Local Printer Settings
Utility for Windows or Printer
Settings for Macintosh.
Do the paper type and weight
settings match the type and weight
of paper loaded in the tray?
Go to step 2.
Change the paper type and weight
settings to match the paper loaded in
the tray.
