Konica Minolta Crown Print Monitor+, Administrator'S Manual

Page 1: ...Crown Print Monitor Administrator s Guide 1800722 001A ...

Page 2: ...uilding 1 6 1 Marunouchi Chiyoda ku Tokyo 100 0005 Japan All Rights Reserved This document may not be copied in whole or part nor transferred to any other media or language without written permission of KONICA MINOLTA BUSINESS TECHNOLOGIES INC Manual Notice KONICA MINOLTA BUSINESS TECHNOLOGIES INC reserves the right to make changes to this manual and to the equipment described herein without notic...

Page 3: ...9 About Crown Print Monitor 10 Status Component 10 Send Component 10 Configuration Component 10 2 Installation 11 Preparing to Use Crown Print Monitor 12 Automatic Installation 12 Manual Installation 12 Step 1 Installing Crown Print Monitor Manually 12 Installation Notes 13 Downloading from the Internet 13 Installation 13 ...

Page 4: ...rt Configuration Options 17 Port Configuration Steps 18 Using Crown Print Monitor 19 Windows XP 2000 NT4 19 Windows Me 98 20 Uninstalling Crown Print Monitor 22 3 Troubleshooting 23 Spooler Status Information 24 Windows Me 98 24 Windows XP 2000 NT4 25 Monitor Status Information 26 Windows Me 98 26 Windows XP 2000 NT4 27 Printer Status Information 28 ...

Page 5: ...Introduction ...

Page 6: ...ticular queue Designed specifically for your printer Crown Print Monitor uses TCP IP protocol to transport print jobs and access printer status information As shown in the illustration Crown Print Monitor does more than just trans port your print job to the printer It also displays status information on that print job Printer Print Application Print Queue Print Queue Windows XP 2000 NT4 Me 98 Prin...

Page 7: ...n the Software Utilities CD ROM that came with your printer or you can download the files from the Internet The AutoInstaller on the Software Utilities CD ROM that came with your printer automatically installs the necessary components of Crown Print Monitor and places the required files in the appropriate locations You can also load the files manually either using the files on the CD ROM that came...

Page 8: ...l ing using and troubleshooting Crown Print Monitor A more detailed expla nation of this manual is provided in the About This Manual section later in this chapter Crown Print Monitor Help The help file explains what the monitor is describes its use and provides context sensitive help for topics Other Documentation For additional information you can refer to other documentation that came with your ...

Page 9: ...tion and uninstallation instructions and describes how to access and use Crown Print Monitor 3 Troubleshooting Provides information on Crown Print Monitor status messages Mixed Case Courier Text you type and messages and information displayed on the screen Mixed Case Italic Courier Variable text you type replace the italicized word s with information specific to your computer printer or network UP...

Page 10: ...chapter 2 the Using Crown Print Monitor section for more information on status messages Send Component Crown Print Monitor communicates over TCP IP ports 35 or 9100 Older versions of Crown Print Monitor communicate only over port 35 This component transports print jobs to a specific print device When a job is sent to a print device by the Network Print Monitor it uses Windows XP 2000 NT4 Me 98 ope...

Page 11: ...Installation ...

Page 12: ...ompted select Crown Print Monitor 5 Follow the instructions to install Crown Print Monitor and add a printer port 6 Skip to Step 3 Configuring a Port Automatic and Manual Installation on page 16 to configure the port you just added Manual Installation You can also load Crown Print Monitor manually using files from the Soft ware Utilities CD ROM or downloaded from the Internet Step 1 Installing Cro...

Page 13: ...ate and double click the setup exe file within the folder 5 Continue with step 5 in the Installation section below Installation If you need to download Crown Print Monitor from the Internet see the steps above otherwise continue with the steps below If you are updating from an old version of Crown Print Monitor you will be asked whether you want to uninstall the current version Choose Yes or OK to...

Page 14: ...he port associated with the print device to your system configuration Windows XP 2000 NT4 1 Following instructions that came with your Windows system complete the Create Printer dialog box information 2 Right click on your printer 3 Select Properties 4 Select the Ports tab and then click on Add Port 5 In the Print to list box select Other 6 Choose Crown Port 7 Choose New Port 8 Follow the instruct...

Page 15: ...Close the Printer Properties dialog box 6 Skip to Step 3 Configuring a Port Automatic and Manual Installation on page 16 Windows Me 98 1 From the Start menu choose Settings 2 From the Settings menu choose Printers 3 In the Printers window right click on the new printer to display the pop up menu 4 Choose Properties to display the Properties dialog box 5 Choose the Details tab and then choose Add P...

Page 16: ...ing the Auto Discovery option from the Add Crown Port menu choose Search for Printers The Properties dialog box displays and all of the available port names appear in the Print to the Following Port drop down list box on the Details tab If the list does not include all ports close the Properties box and reopen it 2 Select the appropriate port name from the drop down list 3 Configure the port See S...

Page 17: ...icolor 2350 magicolor 3300 and magicolor 7300 For printers using Crown technology select Port 35 For example Crown printers that use Port 35 include the 2060 3260 4032 magicolor 2 magicolor 330 magicolor 2200 and 2210 magicolor 6100 and 6110 magicolor 3100 magicolor 3300 and PagePro 9100 Audible Alert If you check the Audible Alert box you enable the system speaker to beep when Crown Printer Monit...

Page 18: ... the Output Bin Notifications Options are described in Port Configuration Options on page 17 5 Choose OK 6 Close the dialog box Windows Me 98 Follow these steps to configure the port 1 From the Start menu choose Settings 2 Choose Printers 3 In the Printers window right click on an existing printer to display the printer s menu 4 Choose the Properties tab to display the Properties dialog box 5 Clic...

Page 19: ...job is sent to that port its status is reported in the sample status window shown below Print Job Status Information This provides a sample of what should appear in the status window once you have set up Crown Print Monitor The following is an explanation of the status window prompts Menu or Item Explanation Printer Provides a drop down menu that allows you to select Con nect Set as Default Printe...

Page 20: ... s of the document s This may also be the filename Status Displays the current state of the print job in process A print job either proceeds in a normal error free state or it is in an error state Error states can be nonvolatile like PAPER OUT or PAPER JAM or volatile like the inability to connect to a target printer this state is displayed as Printer Not Responding Owner Displays the document own...

Page 21: ...s access to Help Topics and information About Windows Document Name Displays the title s of the document s This may also be the filename Status Displays the current state of the print job in process as well as those waiting to be printed A print job either proceeds in a normal error free state or it is in an error state Error states can be nonvolatile like PAPER OUT or PAPER JAM or volatile like t...

Page 22: ...se you can t delete an active port 5 If yo have more than one printer using Crown Print Monitor repeat steps 3 4 for each additional printer 6 From the Settings menu choose Control Panel 7 In the Control Panel dialog box choose Add Remove Programs 8 Choose Apply and then choose OK 9 Choose Add Remove 10 When a dialog box displays asking you if you want to uninstall Crown Print Monitor choose OK If...

Page 23: ...Troubleshooting ...

Page 24: ...ted monitor and despool the submitted print job None Deleting The spooler has finished submitting the print job to the designated print monitor and is deleting the spool file None Error The spooler is reporting an error received from the monitor If the print job is spooled on a local workstation then a dialog box prompting you to either delete or retry the job displays For print jobs spooled on a ...

Page 25: ...pooler is ready to acti vate the designated monitor and despool the submitted print job None Deleting The spooler has finished sub mitting the print job to the des ignated print monitor and is deleting the spool file None Error The spooler is reporting an error received from the monitor If the print job is spooled on a local workstation then a dialog box prompting you to either delete or retry the...

Page 26: ...nager printer status window It indicates Take this action Printer not responding Crown Print Monitor can t communicate with the printer Printer Off or Connection Broken If the print job is spooled by a local workstation then either turn on the printer or reconnect it to the network If the job is spooled by a remote worksta tion then turn on the printer or reconnect it to the network Printer Busy T...

Page 27: ...ection Broken If the print job is spooled by a local workstation then either turn on the printer or reconnect it to the network If the job is spooled by a remote worksta tion then turn on the printer or reconnect it to the network Printer Busy This message displays while the job is trans ferred to the printer The flag next to this mes sage indicates spooling status Green Flag Printer spooling is e...

Page 28: ...ncountered a problem the status message is also displayed on the control panel of the print device See your printer documentation for a complete list of these messages Fix the printer problem and then do the following If the print job is spooled on a local workstation a dialog box prompting you to either delete or retry the job displays For print jobs spooled on a local workstation click the appro...