Technical Support
JRex-IBOX – User’s Manual
47
Returning Defective Merchandise
Before returning any merchandise please:
1.
Contact our Service and request an
RMA number (Return Material Authorization) by:
Fax:
(+49) 8165-77 311
e-mail: service@kontron.com
2.
Make sure to receive an RMA number from Kontron Embedded Computers-
Service before returning any merchandise. Clearly write or mark this number
on the outside of the package you are returning.
3.
Describe the device failure behavior as precisely as possible.
4.
When returning goods, include the name and telephone number of a person
whom we can contact for further explanations if necessary. Where applicable,
always include all duty papers and invoice(s) associated with the item(s) in
question.
5.
When returning a unit:
·
Ensure that the unit is properly packed in the original box.
·
Include a copy of the RMA form.
