C-2
C.1
Returning Defective Merchandise
Before returning any merchandise please do one of the following:
• Call
1Call our Technical Support department in North America at (450) 437-5682 and in EMEA at +49 (0)
8341 803 333. Make sure you have the following on hand: our Invoice #, your Purchase Order #,
and the Serial Number of the defective unit.
2Provide the serial number found on the back of the unit and explain the nature of your problem to
a service technician.
3The technician will instruct you on the return procedure if the problem cannot be solved over the
telephone.
4Make sure you receive an RMA # from our Technical Support before returning any merchandise.
• Fax
1Make a copy of the request form on the following page.
2Fill it out.
3Fax it to us at: North America (450) 437-0304, EMEA +49 (0) 8341 803 339
1Send us an e-mail at:
in EMEA. In the e-mail, you must include your name, your company name, your
address, your city, your postal/zip code, your phone number, and your e-mail. You must also
include the serial number of the defective product and a description of the problem.