FusionClient – User Guide (Rev. 1.3)
www.kontron.com
// 79
10/
Technical Support
For technical assistance, please contact our Technical Support department via:
e-mail:
support@kontron.com or
web:
http://www.kontron.com/support-and-services
Ensure that your request contains the following information:
unit part number (PN),
serial number (SN), which can be found on the type label,
a short description of the faulty behaviour of your system.
For information about Kontron products and services, please visit www.kontron.com
10.1.
Returning Defective Merchandise
Please follow these steps before you return any merchandise to Kontron:
1.
Download the corresponding form for returning a device with an RMA No. [RMA
(Return of Material
Authorization)] from our website http://www.kontron.com/support-and-services/support/RMA-
information contact our customer department to obtain an RMA No.
e-mail: service@kontron.com
2.
Ensure that you have received an RMA number from Kontron Customer Services before returning any
device. Write this number clearly on the outside of the package.
3.
Describe the fault that has occurred.
4.
Please provide the name and telephone number of a person we can contact to obtain more
information, where necessary. Where possible, please enclose all the necessary customs documents
and invoices.
5.
When returning a device:
Pack it securely in its original packaging.
Enclose a copy of the RMA form with the consignment.
Summary of Contents for FusionClient FC 121
Page 1: ...FusionClient Fusion Client User Guide Rev 1 3 Doc ID 1060 3249 ...
Page 2: ...Fusion Client User Guide Rev 1 3 This page has been intentionally left blank ...
Page 7: ...Fusion Client User Guide Rev 1 3 ...
Page 32: ...FusionClient User Guide Rev 1 3 www kontron com 32 ...
Page 46: ...FusionClient User Guide Rev 1 3 www kontron com 46 flammable materials under the device ...
Page 48: ...FusionClient User Guide Rev 1 3 www kontron com 48 ...
Page 58: ...FusionClient User Guide Rev 1 3 www kontron com 58 ...
Page 70: ...FusionClient User Guide Rev 1 3 www kontron com 70 ...
