#LXL-22-L
R.1 4 . 2 0 . 2022
43
HUSSONG MFG. CO., INC.
KOZY HEAT FIREPLACES
SECTION 11
TROUBLESHOOTING
Issue
Cause
Solution
Main burner flame will not
light
ON/OFF rocker switch in ON
position
Switch rocker switch to OFF position.
Gas supply turned off
Check for multiple shut-offs in the supply line. Verify gas supply is turned
on.
Low gas supply
Consult with plumber or gas supplier.
Check propane tank. Refill if necessary.
Wiring disconnection or improper
wiring
Check for faulty or incorrect wiring. Refer to section
8.0, ELECTRICAL
INFORMATION
on page 31.
Plugged main burner orifice
Remove blockage.
Pilot flame
Verify the pilot flame is properly directed to ignite burner. See pilot
flame troubleshooting in this section.
Remote control not working
properly
Replace batteries.
No call for heat
Verify remote control is powered ON and thermostat operation is turned
OFF.
Pilot and burner extinguish
while in operation
No propane in tank
Check propane tank. Refill if necessary.
Incorrect glass assembly
installation
Refer to section
7.2, GLASS FRAME ASSEMBLY
on page 28.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
Improper pitch on horizontal
venting
1/4” (6mm) rise for every 12” (305mm) of travel is required on horizontal
venting
Exhaust vent pipe leaking exhaust
gases back into firebox
Check for leaks and repair if necessary.
Excessive draft
A restrictor may need to be installed or modified. Refer to section
11.2.2
VENT RESTRICTION
on page 43.
Soot appears on glass
Improper log placement
Refer to section
7.3, #LX22-500 LOG SET INSTALLATION
on page
29.
Improper venturi setting
Venturi air shutter may need to be opened slightly to allow more air into
the gas mix. Refer to section
10.2.1, BURNER VENTURI
on page 39.
Incorrect vent cap installation
Adjust if necessary.
Vent cap blockage
Remove debris if necessary.
