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The manufacturer’s sole obligation and your exclusive remedy under this
warranty are limited to such replacement. This is a limited warranty and is in
lieu of all other warranties, express or implied, including merchantability. This
warranty gives you specific legal rights.You may also have other legal rights
varying from state to state.
If you have a claim:
1 - Do not return the product to the retailer from which it was purchased.
2 - Please contact our consumer service department (1-800-395-8325
M-Th 8:30am - 5pm & Fr 8:30am - 4pm EST) for assistance and to ensure
the fastest possible resolution to the problem. Please have the model or
type number of your product on hand.
3 - If it is determined that you should return your product for replacement
- send the product along with original proof of purchase and a
description of the problem to the closest authorized Krups return facility
(see www.krups.com or call 1-800-395-8325).
4 - Be sure to include your name, address and home telephone number with
your shipment. Another contact number is suggested in case you need to
be contacted.
5 - Returns must be sent with all shipping charges pre-paid. We suggest that
you carefully wrap your package for shipping and send by insured and/or
by traceable means.
what happens to my return?
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If the inspection shows that the product is defective, under our Limited
Warranty, the return facility will notify Krups to replace the defective
part or product at no cost to you. Comparable substitutions are based
on replacement product availability and at the sole discretion of the
Manufacturer.
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If the inspection shows that the product is not defective under our Limited
Warranty we will notify you. Shipping charges may apply to product not
covered under warranty.
* Please allow 5 - 10 business days to process your return.You will be notified
if a repair will take longer.
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This product has been designed for domestic use only. Any professional use,
inappropriate use or failure to comply with the instructions, the manufacturer
accepts no responsibility and the warranty will not apply.
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Read the instructions for use carefully before using your appliance for the
first time.
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Any use which does not conform to these instructions will absolve Krups
from any liability.
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