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ENGLISH
KRUPS INTERNATIONAL LIMITED GUARANTEE
: www.krups.com
This product is repairable by KRUPS during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally
available, as described on the KRUPS internet site www.krups.com
The Guarantee:
This product is guaranteed by KRUPS (company address and details included in the
country list of the KRUPS International Guarantee) against any manufacturing defect in
materials or workmanship for a period of 2 years starting from the initial date of purchase
or delivery date. The international manufacturer’s guarantee by KRUPS is an extra benefit
which does not affect consumer’s Statutory Rights. The international manufacturer’s
guarantee covers all costs related to restoring the proven defective product so that it
conforms to its original specifications, through the repair or replacement of any defective
part and the necessary labour. At KRUPS’s choice, a replacement product may be
provided instead of repairing a defective product. KRUPS’s sole obligation and your
exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions:
The international KRUPS guarantee only applies within the guarantee period and for those
countries listed in the country list attached and is valid only on presentation of a proof of
purchase. The product can be taken directly in person to an authorised service centre or
must be adequately packaged and returned, by recorded delivery (or equivalent method
of postage), to a KRUPS authorised service centre. Full address details for each country’s
authorised service centres are listed on KRUPS website (www.krups.com) or by calling
the appropriate telephone number as set out in the country list to request the appropriate
postal address. KRUPS shall not be obliged to repair or replace any product which is not
accompanied by a valid proof of purchase.
This guarantee will not cover any damage which occurs as a result of misuse, negligence,
failure to follow KRUPS instructions, use on current or voltage other than as stamped on
the product, or a modification or unauthorised repair of the product. It also does not cover
normal wear and tear, maintenance or replacement of consumable parts, or the following:
– using the wrong type of water or consumable
– damage as a result of lightning or power surges
– scaling (any de-scaling must be carried out according to the instructions for use)
– damages or poor results due to wrong voltage or frequency professional or commercial
use
– ingress of water, dust or insects into the product (excluding appliances with features
specifically designed for insects)
– mechanical damages, overloading
– accidents including fire, flood, thunderbolt, etc
– damage to any glass or porcelain ware in the product
This guarantee does not apply to any product that has been tampered with, or to
damages incurred through improper use and care, faulty packaging by the owner or
mishandling by any carrier.
In order to offer the best possible after-sales service and constantly improve customer
satisfaction, KRUPS may send a satisfaction survey to all customers who have had their
product repaired or exchanged in a KRUPS authorised service centre.
The international KRUPS guarantee applies only for products purchased in one of the
countries listed, and used for domestic purposes only in one of the countries listed on the
Country List. Where a product purchased in one listed country and then used in another
listed country:
