13
KUKA Service
13.1
Requesting support
Introduction
This documentation provides information on operation and operator con-
trol, and provides assistance with troubleshooting. For further assistance,
please contact your local KUKA subsidiary.
Information
The following information is required for processing a support re-
quest:
• Description of the problem, including information about the duration
and frequency of the fault
• As comprehensive information as possible about the hardware and
software components of the overall system
The following list gives an indication of the information which is rele-
vant in many cases:
‒ Model and serial number of the kinematic system, e.g. the manip-
ulator
‒ Model and serial number of the controller
‒ Model and serial number of the energy supply system
‒ Designation and version of the system software
‒ Designations and versions of other software components or modifi-
cations
‒ Diagnostic package KRCDiag
Additionally for KUKA Sunrise: existing projects including applica-
tions
For versions of KUKA System Software older than V8: archive of
the software (KRCDiag is not yet available here.)
‒ Application used
‒ External axes used
13.2
KUKA Customer Support
The contact details of the local subsidiaries can be found at:
www.kuka.com/customer-service-contacts
KR IONTEC
MA KR IONTEC V4 | Issued: 11.05.2021
www.kuka.com
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KUKA
Service
Summary of Contents for IONTEC KR 20 R3100
Page 14: ...KR IONTEC 14 344 www kuka com MA KR IONTEC V4 Issued 11 05 2021 Introduction...
Page 166: ...KR IONTEC 166 344 www kuka com MA KR IONTEC V4 Issued 11 05 2021 Planning...
Page 188: ...KR IONTEC 188 344 www kuka com MA KR IONTEC V4 Issued 11 05 2021 Start up and recommissioning...
Page 310: ...KR IONTEC 310 344 www kuka com MA KR IONTEC V4 Issued 11 05 2021 Repair...
Page 340: ...KR IONTEC 340 344 www kuka com MA KR IONTEC V4 Issued 11 05 2021 KUKA Service...