Get Live Technical Help
4-2
965X Service Manual
Get Live Technical Help
KVAL's Support Team is able to work remotely with your maintenance staff or contractor to diag
-
nose and troubleshoot machinery issues. To get started, please create a support ticket on-line. Call
(800)-553-5825 or start a support ticket on line:
https://www.kvalinc.com/support.
Note:
At the Operators interface, a shortcut is provided to enable live contact with the
Kval Service Technician.
Tools Needed for machine hardware troubleshooting:
• Access to a broadband internet connection
• An iPhone or Android smart-phone (We use Apple FaceTime
®
or Google Duo
®
for
video)
• A DMM
• A standard tool set
For machine software troubleshooting:
• Access to a broadband internet connection
• A computer running Windows
• Our remote support client
Allow Kval to Logon to the Machine
Exit the KvalCAM program. On the Windows screen, select the KVAL Service Icon