Getting Help from KVAL
1-13
KVAL 990-HB Operation / Service Manual
Getting Help from KVAL
Before you seek help, first try the troubleshooting procedures. Follow the procedures below.
If you are unable to resolve the problem:
1.
Locate the machine’s Specification Plate and record the serial number, 3 phase
volts, electrical print number, and air print number.
Serial Number
3 phase volts
Electrical Print
Air Print
2.
Contact our customer support team:
• In the U.S and Canada, call (800) 553-5825 or fax (707) 762-0485
• Outside the U.S. and Canada, call (707) 762-7367 or fax (707) 762-0485
• Email address is service@kvalinc.com
• Hours:
6:00 AM to 4:00 PM Pacific Standard Time, Monday through Thursday
6:30 AM to 1:30 PM Pacific Standard Time, Friday
On-Line Help
On machines with a Beckhoff
®
PLC and an internet connection, our service team are able to con-
nect, run, and troubleshoot your machine. Ask about this procedure when calling are service
team.See Chapter 3 “System IT Administration” on page 3-1, for more information.
Product Return Procedure
If you’ve contacted Kval for help and it is determined that a return is necessary, use the procedure
below to return the machine or part.
Note:
Non-Warranty returns are subject to a 15% restocking charge.
1.
Obtain the packing slip and/or invoice numbers of the defective unit, and secure a
purchase order number to cover repair costs in the event the unit is determined to be
out of warranty.
Summary of Contents for 990-HB
Page 4: ...KVAL 990 HB Operation Manual ...
Page 25: ...Safety Sign Off Sheet 1 17 KVAL 990 HB Operation Service Manual ...
Page 26: ...Safety Sign Off Sheet 1 18 KVAL 990 HB Operation Service Manual ...
Page 66: ...Diagnostic Screen 2 40 KVAL 990 HB Operation Service Manual ...
Page 84: ...Calibration of the Back Section 3 18 KVAL 990 HB Operation Service Manual ...
Page 88: ...System IT Administration 4 4 KVAL 990 HB Operation Service Manual ...