4
Troubleshooting
Follow these steps to troubleshoot a problem.
a.
Power on the Set-top Box only after the
Media Server has been powered on for at
least 5 minutes.
b.
Always wait 7 additional minutes after
turning on the Set-top Box to allow enough
time for its initialization.
c.
Try unplugging the Set-top Box power cable,
then plugging it back in.
d.
Make sure the correct input has been selected
on the TV, and check the cable connections.
e.
Make sure the Set-top Box is connected
properly to the network that is carrying
Media Server traffic.
f.
If the remote isn't working, make sure the IR
receiver on the front of the Set-top Box isn't
blocked. Also check the batteries in the
remote.
g.
Check the status indicators on the Media
Server’s web interface – they should all be
green (see Figure 8). If the “Activated”
indicator is red, the Media Server has not yet
been activated for IP-MobileCast service. If
any other indicators are red, contact KVH
Technical Support.
To view the web interface, connect your laptop
(configured for DHCP) to the network that is
connected to the Media Server. Then start your
browser and go to
status.ipmobilecast.com
. If
the web interface doesn’t appear, refer to the
Media Server’s Installation Guide.
h.
If you are no longer receiving fresh content,
make sure the TracPhone system is online.
The Media Server receives new content via
the mini-VSAT Broadband satellite. News
and sports are updated daily, if included in
your subscription.
WARNING
To avoid electric shock, do not open the Set-
top Box enclosure. There are no repairable
parts inside. If it fails, it must be replaced.
Figure 8: Media Server Status Indicators
Figure 9: Set-top Box Specifications
* Specifications are subject to change without notice.
Attribute
Rating
Voltage
100-240 VAC, 50-60 Hz
Power
5.5 W max.
Temperature
(Operational)
+32° F to +113° F (0° C to +45° C)
Humidity
Up to 95% (non-condensing)
Dimensions
6.4" W x 5.12" D x 1.38" H
(16.5 cm W x 13 cm D x 3.5 cm H)
Weight
0.66 lbs (0.3 kg)
