Kwikset Halo Touch, Quick Start & Troubleshooting Manual

Page 1: ...Quick Start and Troubleshooting Guide 66856 Rev 01 English ...

Page 2: ...the Kwikset family This guide will get you up and running with your new Halo Touch Fingerprint Smart Lock If you have any issues please visit our support center kwikset com halo touch or call us at 1 800 327 5625 ...

Page 3: ...Getting started For an interactive version of this installation guide please download the Kwikset app kwikset com app 1 ...

Page 4: ......

Page 5: ...Parts in the box 4 Required tools 5 Installation 7 Download the app 17 Reference guide 19 Frequently Asked Questions 33 Table of contents 3 ...

Page 6: ...Parts in the box Exterior assembly Latch Strike Battery pack Interior assembly Interior cover 1 Step 2 Step actual size 03809 46780 actual size 4 ...

Page 7: ...Required tools Mounting plate Keys Batteries SmartKey tool Phillips head screwdriver 3 Step 4 Step 5 Step actual size actual size actual size actual size 64844 49191 64109 68611 No electric drills 5 ...

Page 8: ...Installation ...

Page 9: ...If drilling a new door use the supplied template and instructions available at kwikset com doorprep Remove your existing deadbolt 7 1 3 4 to 2 44mm 51mm 2 1 8 54mm ...

Page 10: ...e two extra screws Extend the latch bolt UP is on top If the D shaped hole is not centered in the door hole rotate the latch face to extend the latch 03809 2X If your door requires a drive in latch please contact Kwikset at 1 800 327 5625 1 Install the latch OUTSIDE 8 ...

Page 11: ...DOOR JAMB Install the longer screws closest to the door jamb 1 25 mm hole depth 46780 4X 2 Install the strike 9 ...

Page 12: ...A Install the exterior assembly 3 OUTSIDE Cable goes under the latch 10 ...

Page 13: ...the center hole then push into the bottom hole Insert the key and test the latch If the latch does not extend or retract smoothly adjust the screws Tighten the screws evenly DO NOT over tighten Keep parallel to the door edge 64844 2X 11 ...

Page 14: ...Remove the interior cover from the interior assembly Make sure the turnpiece shaft is pointing up as shown below Incorrect If the turnpiece shaft is not pointing up put the cover back on and rotate the turnpiece until you hear a click 12 ...

Page 15: ...interior assembly onto the mounting plate 49191 2X Connect the cable Ensure a tight cable connection Lay cable flat inside the bottom of the interior housing Ensure the spindle fully engages with the turnpiece shaft INSIDE 13 ...

Page 16: ...nto the battery pack The latch will retract and extend to learn the orientation of the door Then the status LED will indicate success or failure GREEN Successful Proceed to the next step RED Unsuccessful Make sure the lock interior and batteries are correctly installed Perform step 5 again If your second attempt is still unsuccessful follow the Manual Door Handing instructions INSIDE 14 Status LED...

Page 17: ...te the turnpiece to align with the turnpiece shaft For additional security you may choose to lock the window by installing the security screw When the window is locked you will need to remove the entire cover to access the battery pack and buttons 64109 3X 68611 1X INSIDE 15 ...

Page 18: ...Download the app create an account ...

Page 19: ...t app is needed to use this lock If this lock was professionally installed or installed by someone other than the homeowner make sure this step is performed by the homeowner Follow the setup instructions in the Kwikset app to create your account 17 ...

Page 20: ...Reference Guide ...

Page 21: ... unlock your door place your enrolled finger on the fingerprint sensor The light bar will display the following animations beep once and the door will unlock Locking Unlocking Orange sweep moving toward door edge All LEDs blue during authentication All LEDs orange for 2 seconds Green sweep moving away from door edge All LEDs green for 2 seconds 19 ...

Page 22: ...20 Enabling Amazon Alexa Enabling Google Assistant Follow the setup instructions to enable Amazon Alexa Follow the setup instructions to enable Google Assistant Amazon Alexa Guide Google Assistant Guide ...

Page 23: ... the lock to work with your existing key by following the SmartKey Re key instructions NOTE If Auto Lock is enabled remove the battery pack before re keying your lock Complete the following steps SmartKey Re key ...

Page 24: ...22 Orange Locking Blue Authenticating fingerprint Red Low battery or door jam Green Unlocking Exterior LED Indicators ...

Page 25: ...luetooth pairing successful Solid Door handing unsuccessful Solid Entering network reset mode Blinking Unlocked Blinking Bluetooth pairing mode Blinking Low battery or action unsuccessful Blinking Locked or network system mode Red Interior LED Indicators ...

Page 26: ...am button once more 2 Press and HOLD the Program button while reinserting the battery pack Release the Program button after 3 seconds The status LED will flash red and green 4 The latch bolt will extend and retract to learn the orientation of the door The LED will flash green if handing is successful or red if handing is unsuccessful Manual Door Handing Status LED ...

Page 27: ...d within 10 seconds of releasing A or the function will time out 2 Release A You will see a blinking amber LED to indicate it is in network reset mode 4 If successful you will hear 1 long beep and see a green LED If unsuccessful you will hear 5 rapid beeps and see a blinking red LED If unsuccessful repeat from step 1 Network Reset will delete all Wi Fi settings Bluetooth pairings user associations...

Page 28: ...de 3 If successful you will hear 1 long beep and see a green LED and the reset process will begin During the reset process the LED will blink green red a few times and will beep when complete If unsuccessful you will hear 5 rapid beeps and see a blinking red LED If unsuccessful repeat from step 1 2 Press and release the Program button to confirm system reset Program button Successful Unsuccessful ...

Page 29: ...D will flash green and red and the auto handing process will begin 2 Press and HOLD the Program button while reinserting the battery pack Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red 4 The latch will retract and extend to learn the orientation of the door The LED will flash green if auto handing is successful or red if auto handing is unsuccessful Stat...

Page 30: ...ne XS Apple iPhone XS Max Apple iPhone 11 Apple iPhone 11 Pro Apple iPhone 11 Pro Max Apple iPad Air 2 Apple iPad Pro Android 8 0 and higher LG G7 ThinQ Google Pixel 2XL Google Pixel 3 Google Pixel 3a Google Pixel 3XL Samsung Galaxy S7 Samsung Galaxy Edge S7 Samsung Galaxy S8 Samsung Galaxy S9 Samsung Galaxy S9 plus Samsung M30 OnePlus 6 Motorola Moto X Xiaomi Pocophone F1 Device Compatibility ...

Page 31: ...hawk AC1750 Smart Dual Band WiFi Router R6700 Netgear WNR3500 v2 Netgear WNR3500L Mi router 4 Dual Band 2 4 and 5GHZ D Link DIR816 Dual Band 2 4 and 5GHZ NetGear WGR614V10 D Link DIR 600M Cloud router D Link N150 D Link N300 Repeater Mi Wifi repeater 2 Repeater Mi Repeater Pro 300M Repeater TP link wifi repeater WA850RE NOTE Halo Touch implements a standard based Wi Fi radio and should work with m...

Page 32: ...ved SmartKey tool access Light bar Fingerprint sensor Keyway Button A Button B Status LED Program button Turnpiece shaft Battery pack Troubleshooting If you have any issues please visit our support center kwikset com halo touch or call us at 1 800 327 5625 ...

Page 33: ...t may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with...

Page 34: ...Frequently Asked Questions ...

Page 35: ... thickness between 2 51mm and 2 1 4 57mm Call our support center at 1 800 327 5625 to order a thick door kit Q What door hole diameter is required to install Halo Touch A Halo Touch requires 2 1 8 54mm door hole for installation Q What do I need to correct a door that is warped or has been affected by weather A Please refer to the Warped Door Installation Guide for the necessary adjustments to pro...

Page 36: ...p A Perform the following steps to correct the issue 1 Remove the cover and interior assembly from the door 2 Put the cover back on the interior and rotate the turnpiece until the turnpiece shaft is pointing up 3 Put the interior assembly and cover back on the door Q What is handing or latch calibration A Handing or latch calibration is the way that the smart lock learns the orientation of your do...

Page 37: ...hat lock or unlock is performed using the Kwikset app pin code or fingerprint the lock will automatically perform latch calibration A3 Perform Manual Door Handing steps Q The turnpiece is difficult to turn by hand A Perform Manual Door Handing steps Upon completion the turnpiece will be easier to turn by hand Q What type of Wi Fi network does Halo Touch require A The home Wi Fi network needs to be...

Page 38: ...e the batteries Q How can I tell if the batteries need to be replaced A1 The interior status LED will blink red instead of amber when the batteries are low A2 The exterior LED will flash red indicating a low battery level in the deadbolt A3 A battery level indicator is also available in the Kwikset app along with a notification when battery level is low Batteries ...

Page 39: ...the lock is properly installed and the cable is routed and stored correctly A3 Perform Manual Door Handing to make sure that the lock knows the correct direction for locking and unlocking A4 Make sure that the lock has a strong Wi Fi connection with the router For better Wi Fi coverage within the home please investigate using a mesh Wi Fi network where several endpoints are deployed to provide the...

Page 40: ...re can I download the Kwikset app A The Kwikset App is available for free download from Google Play or App Store by searching for Kwikset and installing the Kwikset Smart Lock App Q Where can I get help with the Kwikset app A The Kwikset App Support page can help answer any questions you have about the Kwikset app Kwikset App kwikset com app ...

Page 41: ...e refer to the app tutorial for Creating Your First Home Q How do I add a lock within a Home in the Kwikset app A Please refer to the app tutorial for Adding Your First Lock Q How do I discover or pair the lock in the Kwikset app A Please refer to the app tutorial for Adding Your First Lock Q How do I connect to a Wi Fi network with my lock A Please refer to the app tutorial for Adding Your First ...

Page 42: ...lect Account Settings 4 Select Account 5 Select Change Password 6 You will be prompted to enter your old password then the New Password fields must be filled out A2 If you do not remember your password complete the following steps 1 Open the Kwikset app 2 Tap the icon 3 Select Log Out 4 Select Forgot Password to initiate the recovery process Kwikset App continued ...

Page 43: ...elect the icon 4 Select Change Security Questions 5 Follow the steps to update your security question and answer NOTE If prompted select Kwikset US or Weiser Canada Q How do I disable my account A Complete the following steps 1 Go to GoConcourse com 2 Enter your email and password 3 Select the icon 4 Select Enable Disable My Account 5 Tap Disable ...

Page 44: ...teps 1 Open the Kwikset app 2 Select the lock 3 Tap on the icon 4 Add a user fingerprint by following the instructions Q How do I delete a user account A Complete the following steps 1 Open the Kwikset app 2 Select the lock 3 Tap on the icon 4 Select the user you would like to delete 5 Select Delete Kwikset App continued ...

Page 45: ...5 Toggle the option to Disable Fingerprint This will disable the user from using their enrolled fingerprint to unlock A2 Another option is to enable Secure Mode which disables all enrolled fingerprints The only way to unlock is to use the physical key Complete the following steps 1 Open the Kwikset app 2 Select the lock 3 Tap on the icon 4 Toggle the option on Secure Mode ...

Page 46: ... for a user A Complete the following steps 1 Open the Kwikset app 2 Select the lock 3 Tap on the icon 4 Select the user 5 Select Schedule Type 6 Select your desired schedule type and specify the desired access times Kwikset App continued ...