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Q: What can I do if I frequently need to replace batteries?
A1: Check that the door is properly aligned. For helpful tips on
getting the door to align, refer to the
. Resistance to both locking and unlocking because of door
misalignment will reduce both motor and battery life.
A2: Check that the lock is properly
installed, and the cable is routed
and stored correctly.
A3: Perform
to make sure that the lock
knows the correct direction for locking and unlocking.
A4: Make sure that the lock has a strong Wi-Fi connection with
the router. For better Wi-Fi coverage within the home, please
investigate using a mesh Wi-Fi network where several endpoints
are deployed to provide the best Wi-Fi coverage.
A5: Call our support center at
1-800-327-5625
for additional help
and product replacement if needed.
Summary of Contents for Halo Touch
Page 1: ...Quick Start and Troubleshooting Guide 66856 Rev 01 English ...
Page 4: ......
Page 8: ...Installation ...
Page 12: ...A Install the exterior assembly 3 OUTSIDE Cable goes under the latch 10 ...
Page 18: ...Download the app create an account ...
Page 20: ...Reference Guide ...
Page 34: ...Frequently Asked Questions ...