©2017 Spectrum Brands, Inc.
Troubleshooting: Battery
The lock must be replaced. Contact Technical Support.
Latch and strike alignment
Make sure the correct deadbolt latch is installed, the latches and strikes
on your door are aligned, and the hole in your door frame is drilled deep
enough. See page 8 and page 9.
The Wireless Card LEDs are staying on.
Remove the battery pack, press and hold the program button for 10
seconds. Replace the battery pack. If the Wireless Card LEDs continue
to stay on, contact Technical Support.
The smart home system’s user interface falsely
reports a low battery.
If you receive an alert from your smart home system indicating that
the battery is low, confirm this is true at the lock. Turn on switch #1 so
that the status LED flashes every six seconds. If the LEDs turn amber
or green, followed by a red flash, the battery is low. If the red flash is
not seen, the battery is not low. This is an error on the smart home
system side that will often be fixed when the lock is manually locked or
unlocked.
Latch/strike/binding
Make sure the correct deadbolt latch is installed, the latches and strikes
on your door are aligned, and the hole in your door frame is drilled deep
enough. See page 8 and page 9.
The smart home system controller’s
communication with the lock is draining the
battery.
Remove the lock from your system. Put a new set of batteries in the
lock. Operate the lock in stand-alone mode for a week. If the batteries
drain within the week, the problem resides in the lock. If the batteries do
not drain, the problem may be the smart home controller. Call Technical
Support.
The smart home system controller’s ping
frequency is too high.
Decrease the ping frequency from the controller to the lock to the lowest
possible setting.
66852 / 01
954
15 / 16
Technical Support
1-866-863-6584
www.kwikset.com
6
A
B
The batteries drain within one day.
The batteries drain within one week.
C
The batteries drain within a few weeks.
