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The door handing process was not performed
correctly.
Make sure to press and hold the Lock button until the battery pack is
fully inserted into the interior assembly and the latch bolt starts to move
on its own.
The latch is installed upside down.
See page 8.
The mounting plate is placing tension on the
torque blade.
See page 7.
The clutch is disengaged.
See page 7.
The latch and strike are misaligned, causing
the latch to bind.
If you have not already done so, perform the door handing process while
the door is open. If it is successful only when the door is open, the latch
and strike are not aligned as they should be. Ensure door preparation is
in accordance with the door drilling instructions, available online.
The keypad is unresponsive.
Make sure switch #3 is on. Use a fresh set of batteries and perform
the door handing process. If the latch does not extend or retract, and
the lock does not beep, press each individual key on the keypad (one
at a time) and listen for beeping sound. If no beeping is heard, this is a
keypad error. Contact Technical Support for further troubleshooting.
49707 Rev 02
10 / 15
Technical Support
1-866-863-6584
www.kwikset.com
D
The deadbolt latch does not extend or retract on its own during
the door handing process.
