©2018 Spectrum Brands, Inc.
Troubleshooting: Smart Home Systems
The lock was not removed completely from
another network before being paired with the
new network.
Follow your smart home system’s instructions to remove (exclude/unpair)
the device from any other network. Then, attempt to pair (add/include)
the lock again.
The lock is not close enough to the controller.
Some Z-wave systems require that the lock be within 12" of the
controller during the pairing (inclusion/adding) process. If this is the
case, remove the lock from the door to perform the pairing process
closer to the controller.
IMPORTANT: The lock has an anti-tamper alarm that will sound if the
interior is disconnect from the exterior while the batteries are installed.
Follow steps in order:
a. Remove the battery pack from the interior assembly.
b. Remove interior assembly from the mounting plate.
c. Remove the exterior assembly from the door.
d. Connect the cable from the exterior assembly to the interior
assembly.
e. Reinstall the battery pack.
f. Perform the inclusion process while the interior and exterior are
connected.
Z-Wave
Controller
12"
305 mm
62818 Rev 02
15 / 18
Technical Support
1-866-863-6584
www.kwikset.com
5
A
The lock fails to pair with a Z-wave smart home system.