Kwikset SMARTCODE 916, User Manual

Page 1: ... 2 Troubleshooting Installation 10 Troubleshooting Door Jamming and Door Handing 11 Troubleshooting Touchscreen 14 Troubleshooting Smart Home Systems 15 Troubleshooting Battery 17 Battery FAQ 18 62818 Rev 02 1 18 Technical Support 1 866 863 6584 www kwikset com 1 3 2 4 5 6 7 ...

Page 2: ...ark symbol once 3 Enter new Mastercode 4 Press Lock symbol once 5 Re enter Mastercode 6 Press Lock symbol once Using a Mastercode is an optional added security measure It is not enabled by default A Mastercode is used to add and delete user codes but it cannot unlock the door unless the same code is programmed as a user code though this is not recommended The Mastercode must be 4 8 digits Procedur...

Page 3: ...l hear three beeps Make sure the Mastercode has not already been programmed Attempt the procedure again making sure to enter the same new Mastercode in step 3 and 5 7 Make sure switch 3 is on and press the Program button once If you immediately hear five beeps and see the Checkmark flash five times the Mastercode is enabled 62818 Rev 02 3 18 Technical Support 1 866 863 6584 www kwikset com ...

Page 4: ...t a duplicate and that it is between 4 and 8 digits during your next attempt Make sure the lock has room for an additional code If all user codes are filled delete a code to make room for this one Make sure to enter a valid Mastercode in step 3 7 While the door is open and locked test the user code to make sure it unlocks the door The procedure for adding user codes is different when the Mastercod...

Page 5: ...ess Checkmark symbol once 3 Press Lock symbol once 4 Enter Mastercode 5 Press Lock symbol once 6 Enter user code to be deleted 7 Press Lock symbol once 8 Re enter user code to be deleted Procedure continued on next page 62818 Rev 02 5 18 Technical Support 1 866 863 6584 www kwikset com D Deleting a Single User Code with the Mastercode Enabled ...

Page 6: ... will hear one beep If programming is unsuccessful the X pattern will flash three times with three beeps Make sure to enter a valid Mastercode in step 4 10 While the door is open and locked test the user code to make sure it no longer unlocks the door 62818 Rev 02 6 18 Technical Support 1 866 863 6584 www kwikset com ...

Page 7: ...five beeps 2 Press Checkmark symbol once 3 Press Lock symbol once 4 Enter Mastercode 5 Press Lock symbol once 6 Press 9 six times 7 Press Lock symbol once 8 Press 9 six times Procedure continued on next page 62818 Rev 02 7 18 Technical Support 1 866 863 6584 www kwikset com E Deleting All User Codes with the Mastercode Enabled ...

Page 8: ... unsuccessful the X pattern will flash three times with three beeps Make sure to enter a valid Mastercode in step 4 during your next attempt 10 While the door is open and unlocked press the Lock symbol If the latch bolt does not extend to lock then all codes have been successfully deleted 62818 Rev 02 8 18 Technical Support 1 866 863 6584 www kwikset com ...

Page 9: ...will hear one beep If programming is unsuccessful the X pattern will flash three times and you will hear three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt the procedure again making sure to enter the same Mastercode in step 4 and 6 8 Make sure switch 3 is on and press the Program button once If you don t immediately hear five beeps and see the Checkmark flas...

Page 10: ...e latch inside the door hole If the word UP is upside down and at the bottom of the latch the latch is installed incorrectly Reinstall the latch making sure the word UP faces upward 62818 Rev 02 10 18 Technical Support 1 866 863 6584 www kwikset com 2 A B C The interior mounting screws are difficult to tighten The interior and exterior assembly won t mount parallel to the door edge The interior as...

Page 11: ... that came with the lock and reinstall the lock The deadbolt latch and strike are misaligned causing the latch to bind Adjust the tab of the lower strike for your knob or lever to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked The lower latch and lower strike for your knob or lever are misaligned putting too much load on the deadbolt latch As...

Page 12: ...d reinstall the interior assembly The clutch is disengaged Remove the battery pack Remove the interior assembly from the door Verify that the lock can be operated smoothly with the key while the interior is removed Attempt to rotate the turnpiece on the interior assembly to the vertical position If it cannot rotate to the vertical position the clutch has become disengaged Place the battery cover o...

Page 13: ...low This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps Use a fresh set of batteries and perform the manual door handing process The latch and strike are misaligned causing the latch to bind Perform the manual door handing process while the door is open If it is successful only when the door is open the latch and strike are not aligned as they sho...

Page 14: ... beeps Program at least one user code and test the Lock symbol again The door handing process was not executed Perform the manual door handing process following the instructions inside the Installation and User guide The battery is too low to lock the door This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps Remove the batteries and replace with a ...

Page 15: ...om the door to perform the pairing process closer to the controller IMPORTANT The lock has an anti tamper alarm that will sound if the interior is disconnect from the exterior while the batteries are installed Follow steps in order a Remove the battery pack from the interior assembly b Remove interior assembly from the mounting plate c Remove the exterior assembly from the door d Connect the cable...

Page 16: ...ock a Remove the battery pack from the lock b Press the Program button for 5 seconds and then the A button for 5 seconds c If TS touchscreen controller shows low battery trouble for the lock subjected to the firmware update then install new batteries in pack d Replace the battery pack into the lock e If lock still fails to OTA update firmware proceed to Step 2 2 Delete default and pair lock again ...

Page 17: ... battery Remove the lock from your system Put a new set of batteries in the lock Operate the lock in stand alone mode for a week If the batteries drain within the week the problem resides in the lock If the batteries do not drain the problem may be the smart home controller Call Technical Support The smart home system controller s ping frequency is too high Decrease the ping frequency from the con...

Page 18: ... to battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the door it may mean that the door is warped and the latch does not line up correctly with the strike Operating the lock excessively ...