Apps and Entertainment
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Request a Refund for a Paid App
If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase,
unless otherwise stated by the app developer. Your credit card is not charged and the app is
uninstalled from your phone.
If you change your mind, you can install the app again, but you can’t request a refund a second time.
1. Touch
Home
>
>
Play Store
.
2. Touch on the top left of the screen, or touch and hold the left end of the screen and slide it to
the right, and touch
My apps
.
3. Touch the app to uninstall for a refund. The details screen for the app opens.
4. Touch
Refund
. Your app is uninstalled and the charge is cancelled.
Open an Installed App
There are options for opening an installed app.
n
On the status bar, check if you see the
icon. If you see the
icon, open the Notifications
panel, and then touch the app to open it.
– or –
1. Touch
Home
>
.
2. Locate the app and touch the icon.
– or –
1. Touch
Home
>
>
Play Store
.
2. Touch on the top left of the screen, or touch and hold the left end of the screen and slide it to
the right, and touch
My apps
.
3. Locate the app and touch it.
4. Touch
OPEN
.
Uninstall an App
You can uninstall any app that you have downloaded and installed from the Google Play Store app.
1. Touch
Home
>
>
Play Store
.
2. Touch on the top left of the screen, or touch and hold the left end of the screen and slide it to
the right, and touch
My apps
.
3. On the
INSTALLED
screen, touch the app you want to uninstall, and then touch
UNINSTALL
.