91
Care and Maintenance
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Media problems
Trouble
Possible Cause
Frequent paper-picking
errors
Fan the paper or transparencies before installing them in
their respective cassettes; this is especially important for
transparencies because they tend to stick together.
Make sure that you have loaded paper in the paper tray and
transparencies in the transparency cassette.
Make sure that the media is installed under the hooks at the
front of the media cassette.
If printing on transparencies and your printer has an option
Paper Feeder, make sure that the transparency cassette is
installed in the upper or middle tray slot.
Clean the paper-pick rollers (
☞
P. 64).
Frequent media jams
Make sure that you use a high-quality laser paper:
60-105 g/m
2
(16-28 lbs.) paper in the media cassettes and
75-165 g/m
2
(20-44 lbs.) paper in the multi-purpose tray.
If you are using media that is 105 g/m
2
(28 lbs.), check if the
Face Down media output setting is selected in the driver. If
it is, change the setting to Face Up.
Use only recommended transparencies (
☞
P. 114). We
cannot guarantee the results of using other transparencies.
Make sure that the media is installed under the hooks at the
front of the media cassette.
Do not overfill the media cassette, as indicated by the red
line on the right side of the cassette.
Clean the paper-pick rollers (
☞
P. 64).
Make sure that the media thickness switch is set correctly
for the installed media (
☞
P. 19).
Trouble
Possible Cause
Off-set images
Check your application for correct image sizing.
Cut-off images
Check your application for image sizing.
Make sure that the correct size media is in the media cassette.
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Problems with image size and position
