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First choice for warranty repairs is your selling KZRV dealer. Other
dealers can be used, however, prior approval is required.
Some recreational vehicle dealers may be authorized service centers for
certain manufacturers of products warranted separately, such as
appliances. Check with your dealer before contacting anyone else to
reduce delays. If the dealer is not an authorized service center for the
product in question, he can assist you in obtaining authorized service.
Factory
Service repairs can be performed at the manufacturing facility in
Shipshewana, Indiana. Should your KZRV product be in need of major
repairs and your dealer recommends factory repairs, please follow the
steps listed below.
1. Your dealer
must
make an appointment with service personnel
at the factory PRIOR to your arrival.
2. Any freight costs are the responsibility of the owner, as listed in
the warranty coverage schedule.
Parts
Stocking of parts varies from dealer to dealer. Any authorized dealer can
order any required part to be shipped to their dealership. All parts are
obtained through authorized KZRV dealers only.
Owner’s Responsibility
When owning and using a recreational vehicle, it is important to perform
regular and normal maintenance. This is recommended twice a year,
spring and fall, to prevent undesired deterioration of your coach. Weather
elements play an important function on sealants and other components
requiring normal maintenance.
As an owner and operator, it is your responsibility and obligation to
inspect and return your coach to an authorized dealer for repairs as
required. Your authorized selling dealer is always your first choice and
they certainly will have continued interest in your satisfaction. As your
manufacturer, we recommend that inspection and service be performed
by your selling dealership.
If you are traveling and are unable to locate an authorized KZ dealer, or
an authorized dealer for the component needing service, please call our
customer service office at (866)472-5460. Service at a non-authorized
dealer MUST have prior authorization. You may be asked to return any
mechanical parts replaced before reimbursement consideration is made.
Unauthorized or improper repairs may void the warranty of that
component. Always keep your owner’s manual along with a copy of your
warranty registration with you when traveling.
