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WARRANTY (5 YEARS)
Following receipt of full payment for our goods, our appliances are guaranteed five years from the invoice
date against any structural faults and any material defects. The warranty excludes improper use of the
appliance or a non-compliant installation. Intervention and travel costs will be billed in this event.
If our goods were to dysfunction, the buyer then has to contact us once he has ensured that it is not due to a
non-compliant installation or abnormal use in order to decide with us how the appliance should be repaired.
The appliance should be cleaned prior to any intervention.
Any complaints with regard to the state, the presentation or the non-compliance of our goods should be
addressed to our headquarters by recommended letter with acknowledgement of receipt within a maximum
of eight days following delivery.
The application of the warranty will be subject to LA CORNUE SAS receiving a certificate stating that the
appliance has been installed by a professional in accordance with the current technical and safety standards.
Under this warranty, the seller shall replace (at no cost) the parts recognised as faulty by its technical
department. The warranty covers all labour costs with the exception of travel expenses.
The warranty period specified above shall not be extended if faulty parts need to be replaced.
This warranty shall cease to apply:
If the operational defect is the result of an unauthorised intervention on the appliance.
If the faulty operation is due to normal wear and tear of the appliance or from neglect or insufficient
maintenance by the buyer.
If the faulty operation is due to force majeure.
LA CORNUE SAS shall not be held legally responsible in these cases:
The seller’s guarantee and his responsibility for products shall be limited to repairs to any defects as stipulated
in the above conditions.
As expressly agreed between the contracting parties, the seller’s responsibility in the event of an operational
fault shall be limited to the above provisions, especially with the regard to concealed defects as well as
material and immaterial damage.
In all cases, the buyer may not suspend payment if he lodges a complaint about the quality of the goods.
The goods are always transported at the buyer’s or his representatives own risk. It is therefore their
responsibility to check them upon arrival and, if necessary, to lodge a complaint with the haulier. After having
expressed specific established reservations on the delivery slip upon receipt, the buyer must confirm them
by recommended letter to the haulier within two days of receipt (Article 105 of the Commercial Code).
We cannot in any event honour this warranty if these requirements are not met.
