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8. TROUBLE SHOOTING
Many problems can be solved easily, saving you the cost of a phone call to service. Try to resolve
your problem by following the suggestions below before calling for service.
TROUBLESHOOTING SOLUTION GUIDE
PROBLEM
POSSIBLE CAUSE
The cellar is not working
The device is not plugged in.
The device is turned off.
The circuit breaker has tripped or a fuse has blown.
The wine cellar is not cold enough
Check the set temperature.
The outdoor environment may require a higher setting.
The door is opened too frequently.
The door is not closed properly.
The door seal does not adhere completely.
The device turns on and off
frequently
The ambient temperature is higher than normal.
Many bottles have been added to the wine cellar.
The door is opened too frequently.
The door is not closed properly.
The temperature is not set correctly.
The door seal does not adhere completely.
Interior lighting does not work
The device is not plugged in.
The circuit breaker has tripped or a fuse has blown.
The indicator light is off.
The lighting activation key is OFF
Vibrations
Check and make sure the cellar is level.
The wine cellar seems to make too
much noise
The "clicking" noise may come from flowing refrigerant, which is
normal.
At the end of each cooling cycle you may hear "gurgling" noises
due to the flow of refrigerant in your wine cellar.
The contraction and expansion of the internal walls can cause
popping and crackling noises.
The wine cellar is not level.
In "mono" mode the cellar fans are activated to circulate the air
flow inside the cellar.
The door does not close properly
The wine cellar is not level.
The gasket is dirty or damaged.
Some of the contents prevent the door from closing
The door hinges are loose
The shelves are not in their place.
Bottle placed but not detected
The size of the bottle does not match.
The neck of the bottle is not in contact with the central bar of the
shelf.
The sensors on the central bar of the shelf are dirty => provide
cleaning with a soft, dry cloth.
The color of the neck is not detected by the sensor => carry out
a test by adding an opaque label around the neck.
The bottle does not have a seal at the neck => test by adding an
opaque label around the neck.
The cellar is off.
The cellar is no longer connected to the internet (Wifi).
Bottle detected but not installed
The sensors on the central bar of the shelf are dirty => provide
