Trouble Shooting
My refrigerator is not working?
•
Check that the fridge is plugged in and the plug socket is turned on
•
Try another appliance in the power socket. If this appliance works but your fridge
doesn’t, please contact your retailer
There is water in my fridge
As part of the automatic off cycle defrost, ice is melted and runs in to the drain hole at the
back of the fridge. If this is blocked, water will remain inside the fridge. Please check and clear
the drain hole so water can run away freely.
The sides of my fridge are hot
The models RLDF0110 and RLDF0210 have the condenser in the side wall of the refrigerator
so the units can be wall mounted. This gives out heat as part of normal operation and is
nothing to worry about.
My fridge is making a gurgling noise
All
Labcold
refrigerators work by evaporating an environmentally friendly gas. This is what
causes the back of the refrigerator to get cold, and as part of this process the gas has to turn
back in to liquid. This is why sometimes you will hear liquid sounds coming from the fridge.
There is condensation on the glass door of my fridge
If the fridge door is left open too long, or the fridge is over full, or is working in a high
ambient temperature or humid conditions, condensation may form. This is a normal part
of the refrigeration process and as long as the temperatures remain in range, is nothing to
worry about.
There is ice in my fridge
This can occur for a variety of reasons:
•
The room is too warm or even damp
•
The temperature is set too low - please check the set point by pushing the
set
button.
Please contact the
Labcold
service team if the set point is too low (i.e below 3
o
C).
•
The door is left open too long
The fridge is rocking
This is because the refrigerator is not on a level surface. Check that the feet have been
adjusted so the top of the fridge is level and the refrigerator is standing on a hard surface.
How do I check the set point?
All
Labcold
pharmacy refrigerators have a factory set point of 5
o
C. This is the manufacturers
recommend temperature for the storing of vaccines. If you press the
set
button on the front
it will show the temperature the fridge is set to. Should you wish to change the set point
please contact the
Labcold
service team at
service@labcold.com
.
There is water at the back of the fridge
Your
Labcold
refrigerator automatically defrosts. This means that any ice is melted and runs
through the drain hole to the condensate removal tray at the back of the fridge. Due to the
heat produced by the fridge motor this should evaporate but may occasionally cause water
to be observed in the tray. This is perfectly normal and is nothing to worry about.
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Useful Information
Your
Labcold
refrigerator comes complete with a one years parts and labour warranty.
However, if you register your refrigerator you will be entitled to a
5 year warranty
and will
be sent a
free
SD card for 24 hour temperature logging.*
To register your warranty, please complete the enclosed warranty form or visit our web site
at
www.labcold.com
, click on the ‘Register your warranty tab’ and follow the instructions.
Full warranty terms and conditions can also be viewed and downloaded from the
Labcold
website.
In the unlikely event that there is a problem with your refrigerator, you should contact your
retailer in the first instance. If you bought your fridge directly from
Labcold
you should
contact our service team on:
0870 300 1002
or E-mail them at
service@labcold.com
When you register your warranty or want to report a performance issue you will need to have
the following information to hand. Please fill this in as soon as you get your fridge so we can
help you as quickly as possible in the event of a problem.
Model Number
Serial Number
Retailer
Date Purchased
the professional choice for medical
and scientific refrigeration...
Labcold Ltd, The Loddon Centre, Wade Rd, Basingstoke, RG24 8FL, UK 0870 300 1010
* 5 year warranty and free SD card available to UK customers only. Outside the UK, warranty is limited to one
year parts only .SD cards are available only as a chargeable extra.
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