Chapter 7: Troubleshooting
Product Service 1-800-522-7658
53
PROBLEM
CAUSE
CORRECTIVE ACTION
Drain Fail Alarm
Drain Valve
inoperable
Listen for click when washer should drain.
Check for mechanical restriction of actuator arm
on top of valve.
Check for electrical power to valve.
Check for damage to valve coil.
Drain
Pump
inoperable
Check if pump fan turns when washer should
drain.
Check for mechanical restriction of fan.
Check for electrical power to pump.
Drain hose not routed
properly
Hose from drain pump must slope upward and
have no low spots or horizontal runs under
washer tank.
Make sure hose is attached to the back of the
washer and has a high loop.
Hose must be attached to building plumbing pipe
¾ inch ID or larger.
Hose from washer must not be attached to another
hose.
Check for kinks in hose.
Drain hose must not be elevated more than 30
inches.
Pump lost its prime
Remove ALL water from inside drain hose.
Pump will prime when water drains from washer.
Building plumbing
defective
Check for blocked air gap.
Check for clogged drain.
Filter screen clogged
Clean screen in bottom of washer.
Defective fill level
switch
Contact Labconco Product Service.
Defective controller
Check output from PCB to drain valve and pump.
Replace PCB. Contact Labconco Product
Service.
