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RECEIVING 

 

Your  unit  was  built,  packaged,  and  inspected  with  extreme  care.  We  shipped  it  to  you  using 

carriers we trust with a proven track record of careful handling, good customer service, and on 

time delivery.  Unfortunately, regardless of all of these efforts sometimes accidents happen and 

occasionally  those  accidents  result  in  shipping  damage.  When  the  carrier  picked  up  the 

merchandise from us, they assumed responsibility for its condition en route to you. Thus, any 

claims for shipping damage must be filed with the carrier. Like anybody else, carriers don’t like 

to  pay  out  on  insurance  claims,  so  their  claims  procedures  and  requirements  are  very 

restrictive.  You  should  consult  the  carrier’s  website  for  their  specific  claims  procedures.  You 

should also know that time is of the essence.  

There  are  two  general  types  of  shipping  damage.  The  first  is

  visible  damage

.  This  type  of 

damage includes visible loss, damage, shortage or any external evidence of loss or damage that 

is  visible  at  time  of  delivery

.  This  type  of  damage  must  be  noted  in  detail  on  your  delivery 

receipt.  Make  sure  the  driver  signs  and  dates  the  delivery  receipt,  acknowledging  the 

damage.

 This has to happen at the time of delivery or it won’t happen at all. Keep a copy for 

your records and send another to the carrier’s damage claims department along with a formal 

request for an inspection report. Follow up with a phone call. Their contact information can be 

found on the carrier’s web site.  

 The second type of shipping damage is 

concealed damage

. This type of damage will probably 

not be apparent at time of delivery and may not be discovered until unpacking and inspecting 

the  unit.  Remember,  time  is  of  the  essence  here.  You  should  unpack  and  inspect  the  unit  as 

soon as possible. Each day that passes reduces the likelihood that the carrier will pay the claim. 

As  soon  as  the  concealed  damage  is  discovered,  stop  unpacking  and  retain  all  packing 

materials.  Contact  the  carrier  by  phone  to  report  the  claim.

  Note  the  date  and  time  and 

person  you  spoke  with.  Get  a  claim  number.  Follow  up  with  a  written  letter  referencing  the 

claim  number  and  including  a  formal  request  for  an  inspection.  Again,  consult  the  carrier’s 

website for specific claim instructions and follow them precisely.  

AS  STATED  ABOVE,  THE  CARRIER  IS  YOUR  SOLE  SOURCE  FOR  SATISFACTION  OF  A  DAMAGE 
CLAIM.  UNDER  NO  CIRCUMSTANCES  SHOULD  THE  MERCHANDISE  BE  RETURNED  TO  THE 
MANUFACTURER. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. 

 

 

Summary of Contents for LABH-2-FM

Page 1: ...signed copy Send a written request for an inspection to the carrier B Concealed Damage This type of damage may not be discovered until the unit is being unpacked When concealed damage is discovered st...

Page 2: ...t s model and serial number ready as well as the problem description The model and serial number is located on the serial tag which can be found on the interior left upper wall of the unit For conveni...

Page 3: ...knowledging the damage This has to happen at the time of delivery or it won t happen at all Keep a copy for your records and send another to the carrier s damage claims department along with a formal...

Page 4: ...is recommended on this unit POWER SOURCE The supply circuit to this cabinet must conform to all National and Local Electrical Codes Consult the cabinet Serial Data plate for voltage cycle phase and am...

Page 5: ...rload protector The motor compressor will cycle normally as soon as the excess heat has been removed TEMPERATURE CONTROL NOTE The control is preset at the factory to provide the desired air and produc...

Page 6: ...ure transient while loading Other tips for successful loading include Leave about 2 3 inches of free space along the back and sides of the unit to allow for proper air flow and therefore more even coo...

Page 7: ...ount of stored product is overloaded Product replacements are pushed against rear wall or interrupted the proper refrigerator air circulation For the proper air circulation place the products evenly o...

Page 8: ...left upper wall of the unit PROBLEM POSSIBLE CAUSE SOULTIONS Compressor noises Compressor may be overheated Please check the room temp and ensure the range is within 65 F to 85 F If the problem still...

Page 9: ...d their seating surfaces with a clean soft cloth Shelves Soap and water Do not wash removable shelves in dishwasher Exterior and Handles Soap and water Non Abrasive Glass Cleaner Do not use commercial...

Page 10: ...e customer ADDITIONAL THREE YEAR COMPRESSOR WARRANTY In addition to the two 2 year warranty stated above Horizon Scientific Inc warrants its hermetically and semi hermetically sealed compressors to be...

Page 11: ...ing transit or installation fire flood or other external causes It does not apply to defects resulting from failure to properly install operate or maintain the product in accordance with the printed i...

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