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AmpliFi User Guide
Appendix A: FAQs
ULabs
Can I use my current Internet service
provider?
Yes, the Router works with most ISPs (Internet Service
Providers) because it connects directly to the modem you
already have .
Will AmpliFi support fiber services, such as
Google Fiber or Fios?
Yes, you can use AmpliFi with a fiber service if you set up
the Router to use bridge mode . See the FAQ:
support bridge mode?” on page 22
Will AmpliFi have a web interface?
Yes, you will be able to monitor and configure your AmpliFi
network using a web browser on your PC or Mac, as well as
any iOS or Android device .
Will AmpliFi support bridge mode?
Yes, AmpliFi supports bridge mode . Bridge mode is a
useful feature that can help you grow your network and/or
separate networks . Bridge mode allows you to use multiple
Routers on the same network by placing one of the Routers
in bridge mode and connecting it to a port on the other
Router .
Here are a few of the most common uses for bridge mode:
• Connect two Routers/AmpliFi to share network resources .
• Use AmpliFi as an additional access point on an existing
network .
• Use AmpliFi with a fiber service .
To set up bridge mode, perform these steps:
1 . Open the AmpliFi app .
2 . Tap the picture of the Router .
3 . Tap Internet .
4 . Tap Bridge Mode to enable it .
5 . Confirm the use of bridge mode .
The Router will restart and apply the updated settings .
The Router is now in bridge mode .
Troubleshooting
My Internet is down; what do I do?
Follow these steps:
1 . Ensure that the Router is properly plugged into a power
source .
2 . Ensure that the modem and the Router are both
connected to each other via an Ethernet cable .
3 . Disconnect power from the modem and Router .
4 . Wait one minute and then connect power to the modem .
5 . Wait one more minute and then connect power to the
Router .
6 . If there is no Internet connection, contact your ISP
(Internet Service Provider) to find out if there are any
outages on their end or if your account information has
changed .
If the issue still persists, please click Chat with us at the
bottom of the
screen for help .
The Router display doesn’t respond; what
do I do?
The Router features a smart LCD touchscreen display .
If the display becomes unresponsive or freezes in any way,
follow these steps:
1 . Disconnect power from the Router .
2 . Wait 10 seconds .
3 . Connect power to the Router .
If the issue still persists, please click Chat with us at the
bottom of the
screen for help .
The Router display has a lighting issue;
what do I do?
Perform these steps:
1 . Check the lighting settings and your brightness level in
your AmpliFi app . See the FAQ:
off the lights on my Router?” on page 21
.
2 . If the lighting issue persists, reset your Router to its
factory default settings . See the FAQ:
my Router to the factory default settings?” on
page 22
If the issue still persists, please click Chat with us at the
bottom of the
screen for help .
What do I do if I can’t see the Router in the
AmpliFi app?
Ensure that your device is connected to the correct Wi-Fi
network . (The Router can only be configured in the local
network; there is no cloud or remote access .)
How do I retrieve my password if I forgot it?
Currently there is no way to retrieve a custom password . You
can reset the password to the default by resetting the Router
to the factory default settings . See the FAQ below:
How do I
reset my Router to the factory default settings?
How do I reset my Router to the factory
default settings?
Use the AmpliFi app on your smartphone or tablet device to
perform the following steps:
1 . Open the AmpliFi app .
2 . Tap the picture of the Router .
3 . Tap General .
4 . Scroll down to the bottom of the screen and tap Factory
Reset .
