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4. Contacting Customer Support
Before You Call Technical Support
1) Read the manual and review the Troubleshooting section.
2) Try to isolate the problem.
If you have asked yourself all of the pertinent questions in the troubleshooting
checklist, and you still can't get your LaCie USB 2.0 PCI Card to work properly,
call us directly using the number below. Before calling, make sure that you are
in front of your computer and that you have the following information on
hand:
1) Your card's serial number
2) Computer brand and model
3) Operating system and version (i.e. Windows 98 SE, etc.)
4) Amount of memory installed
5) Names of CD or DVD drives installed on your computer
6) Names of any other devices installed on your computer
Technical Support Help Hours
LaCie Australia
•
Monday through Friday, 9:30AM –
5:30PM EST
Contact Us At:
•
(61)2 9669 6900 phone
•
support.au@lacie.com
LaCie Belgium
•
Monday through Friday, 9AM – 5PM
Contact Us At:
•
32 (0) 2 639 14 71
•
support.be@lacie.com
LaCie Canada
•
Monday through Friday, 9:30AM –
5:30PM EST
Contact Us At:
•
(416) 530 2545 phone
•
(416) 530 2546 fax
•
support.ca@lacie.com
LaCie Denmark
•
Monday through Friday, 9AM – 5PM
Contact Us At:
•
45 70 27 65 43
•
support.nordic@lacie.com
LaCie France
•
Monday through Friday, 9AM – 5PM
Contact Us At:
•
33 (0) 1 69 32 84 23
•
support.fr@lacie.com
LaCie Germany
•
Monday through Friday, 9AM – 5PM
Contact Us At:
•
49 (0) 211 30 121-111
•
support.de@lacie.com
