LaCie 2big Network 2
• DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 69
I cannot copy a file larger
than 4 GB to the drive.
Are you connected to the computer via
USB?
When you connect the 2big Network 2 to a computer via USB,
the USB share of the drive that mounts on the computer is for-
matted in MS-DOS (FAT32). This format limits file sizes to 4 GB.
To transfer >4GB files to the 2big Network 2, disconnect the
USB cable and connect the Ethernet cable. See sections
3.4.3.
Disconnecting the USB Connection
then
2. Connecting to a Net-
work
. Alternatively, you can reformat the USBShare to HFS+,
which permit larger file sizes (see section
4.11. Dashboard:
Drive Information
).
The drive is not running no-
ticeably faster when connect-
ed via Hi-Speed USB 2.0.
Is the drive connected to a standard
USB port on your computer?
If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-
Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device
will operate at the slower USB transfer rates. For more informa-
tion, please see sections
5.1. Optimizing Data Transfers
.
Does your computer or operating sys-
tem support Hi-Speed USB 2.0?
See sections
1.1. Minimum System Requirements
and
5.1. Opti-
mizing Data Transfers
for more information.
The capacity of the disk is not
the total one written on the
packaging.
When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up
to 500GB are allocated for the USB connection (for the Share named USBShare) and the remaining capacity
is dedicated for the Ethernet connection. This can be modified; see
4.11. Dashboard: Drive Information
.
The drive is making clicking
noises.
Is the sound “soft clicking” or “hard clicking”?
Soft clicking
can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do
not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the
drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible
causes:
✦
The drive could be corrupted. Reformatting the drive can solve this issue.
✦
The drive could have a failure in the external power supply or power cable. Try using a different one,
if possible.
Hard clicking
is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usu-
ally indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider
it to be soft clicking, and troubleshoot the problem as suggested above.
6.4.2. Windows Users
Problem
Question
Solution
The USB drive/key or USB
printer connected to the USB
expansion port is not recog-
nized.
Is the drive connected to your computer
via USB?
Devices connected to the expansion USB device port (hard drive
or printer) are automatically unmounted when you connect the
USB cable to the host USB host port. To make the hard drive or
printer accessible, disconnect the drive from your computer and
connect it to the network using the Ethernet cable.
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