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LaCie d2 DVD
±
RW Drive
User Manual
page 33
Troubleshooting
Problem
Question
Solution
The drive is not
running notice-
ably faster when
connected via Hi-
Speed USB 2.0.
Are there other USB or FireWire
devices connected to the same port
or hub?
Disconnect any other USB or FireWire devices and see if the drive’s
performance improves.
Is the drive connected to a USB
hub?
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make sure
your USB hub supports Hi-Speed USB 2.0.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Make sure that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install
the drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB
2.0?
See
1.1. Minimum System Requirements
and
4.7. Data Transfers
for
more information.
The drive is work-
ing slowly.
Is the drive connected directly to
the host computer?
Make sure that your drive is connected directly to the computer (see
2.3.
Connecting the USB 2.0 Cable
or
2.4. Connecting the FireWire 400
Cable
for more information). For best performance, avoid daisy-chain
configurations and connect devices directly to the computer. For more
information, see
4.7. Data Transfers
.
DVD-Video
playback does not
work.
Have you installed the appropriate
MPEG-2 software decoder?
Ensure that the MPEG-2 software has been installed correctly. See the
help section of the software program for more information.
Has the LaCie drive been set as
the default DVD drive in your
DVD playback software?
Consult the Help section of your DVD playback software for informa-
tion on how to configure your LaCie drive as your default DVD player.
Are you running other software
programs simultaneously?
Check to see if other programs are running. If so, close them. Depend-
ing on your computer’s configuration, playback may be possible only if
the DVD player software is the only program running.