LaCie 2big Network 2
• DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 67
The system doesn’t appear
on the network.
By default the LaCie 2big Network 2 is configured to retrieve its IP address from a DHCP server. If your
network is managed by a DHCP server and you cannot access your LaCie 2big Network 2, try checking
your DHCP server’s log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie
Storage Utilities CD-ROM. If no DHCP server detected, the product will run APIPA to assign itself an IP
address. To change this IP address, use LaCie Network Assistant.
Is the IP address properly set?
For more information, please see section
4.10. Dashboard: Net-
work
.
Does your network require devices to
be assigned a static IP address?
To assign a static IP address, see section
2.6. Assigning a Static
IP Address
.
A user does not have access
to the LaCie 2big Network 2.
Has the administrator created an ac-
count for the user?
In order for a another user to access the LaCie 2big Network
2, two conditions must be met: 1) the administrator must cre-
ate and provide the user with username and password; 2) the
LaCie 2big Network 2 must be connected to the network via
Ethernet for users to access the drive.
I can not access my account.
I enter my login and password
and receive an error mes-
sage.
Is your password correct?
If you input an email address in the User page, you can retrieve
your password. To do this, click on the “forgot my password”
link on the login page. Follow the instructions to complete the
retrieval.
I’ve noticed a delay in access-
ing the shares.
Are you transferring multiple files simul-
taneously?
Access to a share can slow down during simultaneous file trans-
fers.
I cannot see the media files
stored in the LaCie 2big Net-
work 2 on my UPnP AV media
player or adapter.
Are the media files stored on a public
share?
UPnP AV devices will only discover media files stored on public
shares. Files stored in non-public shares are not accessible to
UPnP devices.
