LaCie LaCinema Premier
User Manual
page 44
Read the User Manual and review the Troubleshoot-
1.
ing section.
Try to isolate the problem. If possible, make the drive
2.
the only external device connected to your computer,
and make sure that all of the cables are correctly and
securely attached.
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist, and you still can’t
get your LaCie drive to work properly, contact us using
the contacts on page 45. Before contacting us, make sure
that you are in front of your computer and that you have
the following information on hand:
The serial number of your LaCie LaCinema
❖
Premier
Operating system and version
❖
Computer brand and model
❖
Amount of memory installed on your computer
❖
Names of any other devices installed on your
❖
computer, including CD/DVD burners
Information to Include in Email Correspondence
■
Information
Where to Find Information
1. LaCie LaCinema Premier serial number
Located on a sticker at the back of drive or on the original packaging
2. LaCie LaCinema Premier file format
Windows users:
Right click the LaCinema Premier icon and select
Properties
.
Mac users:
Select the LaCinema Premier icon on the desktop and
press C I.
3. Macintosh/PC model
Windows users:
Right click
My Computer
and select
Properties
> General
.
Mac users:
Click on the Apple icon in the menu bar and select
About This Mac
.
4. Operating system version
5. Processor speed
6. Computer memory
7. Firmware version
Attach the LaCinema to your TV and use the remote control to
navigate to the Settings menu. The firmware version is displayed in the
upper left corner of the Settings menu.
8. The brands and models of other internal and external
peripherals installed on your computer
Windows users:
Right click
My Computer
and select
Properties
> Hardware.
Mac users:
Click on the Apple icon in the finder bar and select
About This Mac
. Select
More Info...
The Apple System Profiler
will launch and will list your internal and external peripherals.
10. Contacting Customer Support
Before Contacting Customer Support
■
