LaCie LaCinema Premier
User Manual
page 39
9. Troubleshooting
If your LaCie LaCinema Premier is not working
correctly, please refer to the following checklist to de-
termine the source of the problem. If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly, please
check the FAQs that are regularly published on our website –
www.lacie.com
. One of these FAQs may provide an
answer to your specific question. You can also visit the
downloads page, where the most recent software up-
dates will be available.
If you need further assistance, please contact your
LaCie reseller or LaCie Customer Support (see section
10, Contacting Customer Support
for details).
Manual Updates
■
LaCie strives to give you the most up-to-date, com-
prehensive user manuals available on the market. It is
our goal to provide you with a friendly, easy-to-use
format that will help you quickly install and utilize the
many functions of your new device.
If your user manual does not reflect the configuration
of the product you purchased, please check our website
for the most current version of the user manual.
www.lacie.com
9.1. Troubleshooting – Mac Users
Problem
Question
Answer
The drive is not recog-
nized by the computer.
Does an icon for the drive appear
on the desktop?
There should be an icon for the LaCie drive on the desktop. If the
drive does not appear, follow the rest of the Troubleshooting tips to
isolate the problem.
Does your computer’s configuration
meet the minimum system require-
ments for use with this drive?
See section
2.1, System Requirements
for more information.
Is the drive’s power supply con-
nected and turned on?
Make sure that the power supply is properly connected (see section
3.2, Connecting the LaCinema Premier to Your Computer
), that
the drive has been turned on and that the outlet the power supply
is connected to is working.
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Review the installation steps in section
3.2, Connecting the LaCin-
ema Premier to Your Computer
.
Are both ends of the USB cable
securely attached?
Only use a USB cable provided by LaCie. Check both ends of the
USB cable to make sure they are fully seated in their respective
ports. Try disconnecting the cables, waiting 10 seconds, and then
reconnecting them. If the drive is still not recognized, restart your
computer and try again.
