LaCie LaCinema Classic
Troubleshooting
User Manual
page 38
Problem
Question
Answer
Error messages under
Mac OS 10.x.
Did you get an “Error –50” mes-
sage while copying to a FAT 32
(MSDOS) volume?
When copying files or folders from Mac OS 10.x to a FAT 32 volume,
file names with certain characters cannot be copied. These characters
include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Are you operating in Mac OS 9.x?
Apple does not support the Hi-Speed USB 2.0 standard under Mac
OS 9.x. You will be limited to the slower transfer rates of the original
USB standard. For more information, please see section
7.2. Optimiz-
ing Data Transfers
.
Is the drive connected to a stan-
dard USB port on your computer?
If your drive is connected to a standard USB port, this is normal. A
Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed USB
2.0 port. Otherwise, the Hi-Speed USB 2.0 device will operate at the
slower USB transfer rates. For more information, please see sections
7.2. Optimizing Data Transfers
and
1.5. Cables and Connectors
.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install
the drivers and re-install them. Also, make sure that you are connect-
ed directly to a Hi-Speed USB 2.0 port on your computer.
Does your computer or operating
system support Hi-Speed USB 2.0?
See sections
1.1. System Requirements
and
7.2. Optimizing Data
Transfers
for more information.
8.2. Troubleshooting: Windows Users
Problem
Question
Answer
The drive is not
recognized by the
computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see sec-
tion
6. Reformatting the LaCinema Classic
.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section 6. Reformat-
ting the LaCinema Classic.
Is there an icon for the drive in
My Computer?
Go into My Computer and look for an icon and drive letter assigned
to the LaCie drive. If the drive does not appear, follow the rest of the
Troubleshooting tips to isolate the problem. Go into My Computer
and look for an icon and drive letter assigned to the LaCie drive. If
the drive does not appear, follow the rest of the Troubleshooting tips
to isolate the problem.
Does your computer’s configura-
tion meet the minimum system
requirements for use with this
drive?
See section
1.1. Minimum System Requirements
for more informa-
tion.
