LaCie 5big Thunderbolt 2 User Manual
49
WARRANTY INFORMATION
Please read this page carefully in order to understand your warranty rights and responsibilities.
If your product's warranty is still valid and you wish to receive support, please contact LaCie technical
1.
support. In order to do this, you must first create an account
here
.
LaCie discourages customers from performing repairs to the product that are not explained in this manual.
2.
Please contact LaCie technical support before performing hardware repairs.
3.
Please save your packaging. If LaCie technical asks you to send the product for servicing, it must be returned
4.
in its original packaging.
If LaCie technical asks you to send the product for servicing, first remove the drives and any post-factory
5.
components (RAM, riser card, PCIe card, etc.) you have installed. Note that if you send drives with the chassis,
they will be reformatted and all data erased unless data recovery is a part of the service rendered.
Note: It's possible to purchase a warranty upgrade for this product. Upgrades entitle you to a warranty
extension up to five years and other benefits such as Advanced Care Option or data recovery. Refer to
www.lacie.com/warranties
for details.
LaCie offers first-rate service and support through our generous three-tiered warranty policy. Our 1-, 2-, 3-, and
5-year policies include comprehensive, complimentary web-based resources, expert in-house technical support,
and worldwide repair and/or replacement coverage. To benefit from this warranty, please contact LaCie Support
at
www.lacie.com/us/support
where you can find online support and contact information. You may also contact
representatives at the original point of purchase who will be able to help guide you.
Standard warranties vary depending on the product. To verify your product’s warranty status and to see which
standard warranty is included with your product, type in your product’s serial number at
www.lacie.com/us/support
. If no warranty is listed under your product’s name, this means that the warranty has
expired.
WARRANTY UPGRADES
If you wish to extend your warranty coverage, you can purchase Silver, Gold, or Platinum Care or Advanced
Exchange. For details, see
www.lacie.com/warranties
.
LEGAL INFORMATION
A standard LaCie limited warranty is included with all products. Please read the terms and conditions below.
LaCie Limited Warranty Policy
LaCie (“LaCie”) warrants, to the original purchaser, that this equipment shall be free of defects in materials and
workmanship for a period of one (1), two (2), three (3), or five (5) years, depending on the model, from LaCie's
date of original shipment when the equipment is used normally and is properly serviced when needed. If you
discover a defect covered by the warranty set forth above, your sole and exclusive remedy will be for LaCie, in
