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LaCie Skwarim 

Contacting Customer Support

User Manual 

page 24

6.  Contacting Customer Support 

Before You Contact Technical Support 

1.  Read the manuals and review the Troubleshooting section. 

2.  Try to isolate the problem. If possible, make the drive the only 

external  device  on  the  CPU,  and  make  sure  that  all  of  the 
cables are correctly and firmly attached. 

If you have asked yourself all of the pertinent questions in the trou­
bleshooting checklist, and you still can’t get your LaCie drive to work 
properly, contact us via the provided Web link. Before contacting us, 
make sure that you are in front of your computer and that you have 
the following information on hand: 

 

Your LaCie drive’s serial number 

 

Operating system(Mac OS or Windows) and version 

 

Computer brand and model 

 

Names of CD or DVD drives installed on your computer 

 

Amount of memory installed 

 

Names of any other devices installed on your computer 

Summary of Contents for Skwarim

Page 1: ...n 6 2 2 Mac OS 9 x Users Only Silverlining Pro Installation 7 2 3 Connect the Integrated USB 2 0 Cable to Your Computer 8 2 4 Launching LaCie Setup Assistant 9 3 Using Your LaCie SKWARIM 10 3 1 Formatting And Partitioning Your LaCie Drive 11 4 Helpful Information 15 4 1 Advice For Optimizing USB 2 0 Connections 15 4 2 File System Formats 17 5 Troubleshooting 20 6 Contacting Customer Support 24 6 1...

Page 2: ...al may cause harmful interference to radio communications Operation of this equip ment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed ...

Page 3: ...agnetic interference such as computer displays televisions or speakers Magnetic interference can affect the operation and stability of your hard drive Do not place heavy objects on top of the drive or use excessive force on it Never use excessive force on your drive If you detect a problem con sult the Troubleshooting section in this manual Protect your hard drive from exces sive exposure to dust ...

Page 4: ...once the LaCie Setup Assistance has been installed For details refer to section 2 4 Launching LaCie Setup Assistant 1 1 Minimum System Requirements System Requirements for USB 2 0 Windows 98 SE Windows 2000 Windows Me and Windows XP Mac OS 9 2 Apple USB support 1 3 5 and greater and Mac OS X Hardware Requirements for USB 2 0 Computer with USB 2 0 or 1 1 interface G3 processor or Intel Pentium II 3...

Page 5: ... Your Computer Windows 98 SE and Windows Me Users You should install the included driver software and Silverlining 98 Refer to the following installation steps Mac OS 9 x Users You should install the included Silverlining Pro software Refer to the following in stallation steps Once you ve gotten the drive connected to your computer move on to section 3 Using Your LaCie SKWARIM for important inform...

Page 6: ...xt 3 Installation will finish automatically Step 2 Re open the LaCie Storage Utilities CD ROM 1 Double click the Silverlining 98 folder 2 Double click the Silverlining98_Install EXE icon 3 Silverlining 98 will then initialize the install screen The Wel come screen will appear Click Next 4 The Destination Location screen will appear To alter the location where the software is installed on your syst...

Page 7: ...ut er s internal CD DVD drive 2 Open the CD icon and double click on the Silverlining Soft ware folder 3 Click on the Silverlining Installer icon Fig 02 4 The Silverlining Utilities screen appears Click on Continue 5 The Silverlining Read Me screen appears Read the follow ing information and click on Continue 6 The License Agreement screen appears Click on Agree 7 The Installation screen appears C...

Page 8: ... 4 Launching LaCie Setup Assistant TECHNICAL NOTE The LaCie SKWARIM is plug play for Win dows 2000 Windows XP and Mac OS X Windows 98SE and Win dows Me users should install the included driver software and Silver lining 98 TECHNICAL NOTE Please refer to section 4 1 Advice For Optimiz ing USB 2 0 Connections for important information on disconnecting USB 2 0 devices and ensuring optimum performance...

Page 9: ...the LaCie Setup As sistant icon The LaCie Setup Assistant will guide you through the process of op timizing your LaCie hard drive for your needs IMPORTANT INFO If you do not launch LaCie Setup Assistant or if you quit LaCie Setup Assistant after the formatting has begun your drive will not be ready to use and will require manual formatting The user manual and utilities will not be available on you...

Page 10: ... IMPORTANT NOTE The LaCie SKWARIM is preformatted in FAT 32 so if you want to use another file system you will need to re for mat the drive The following information will help you decide which file system format to use After you ve formatted the drive you have will the opportunity to divide the hard drive into sections called Partitions A partition is a section of the hard drive s storage capacity...

Page 11: ... signature on the drive and 2 partitioning for matting the drive These steps will erase anything that is on the disk 1 Connect the drive to the computer via the USB 2 0 port Right click My Computer and click Manage 2 From the Computer Management window se lect Disk Man agement located below the Storage group 3 If this is the first time the drive is being formatted Windows 2000 will launch the Writ...

Page 12: ...000 and Windows XP however it has limita tions In Windows 2000 and Windows XP you will not be able to create a partition greater than 32GB NTFS is a newer file system that is compatible only with Windows NT Windows 2000 and Windows XP It has fewer limita tions than FAT 32 and will enable a partition to be created that is larger than 32GB IMPORTANT NOTE Please refer to section 4 2 File System For m...

Page 13: ...e Disc Utility window will open Fig 08 In the left side of the window will be a list of the available hard disk drives You should see a volume that represents your internal hard drive and one that reads LaCie 4 Select the LaCie drive and then click on the Partition tab 5 From the Volume Scheme button choose the number of par titions you want to divide the drive into by clicking on the pull down me...

Page 14: ...ou have finalized the volume format number of parti tions size and options click OK The following message will appear Warning Saving the new volume will erase all exist ing volumes This can NOT be undone Are you sure you want to do that Click Partition to continue 9 Mac OS 10 x will automatically setup the disk with the parti tions and volume format you selected and your new drive will be availabl...

Page 15: ...rs Your LaCie drive is shipped with a USB 2 0 certified USB cable to ensure maximum data transfer performance when con nected to a USB 2 0 port The cable will also work when connected to a USB 1 1 port but drive performance will be limited to USB 1 1 transfer rates There are also different types of USB connections such as the mini cable and device end Make sure that you have the cor rect type of c...

Page 16: ...dows Users IMPORTANT NOTE Windows 98 SE Users If you have installed the Windows Storage Supplement Update you will have to unmount the drive before disconnecting it or powering it down If you have not installed the update simply disconnect the drive when it is not active No unmounting is required 1 From the System Tray located in the lower right hand side of your screen click on the Eject icon a s...

Page 17: ...troller card that enables a computer to communicate with or manage certain peripherals An external controller is an expansion card which fills one of the free slots i e PCI or PCMCIA inside your PC and which enables a peripheral i e CD R RW drive Hard Drive scanner or printer to be connected to the computer If your computer is not equipped with a USB 2 0 con troller card you can purchase an extern...

Page 18: ...es by Windows NT Windows 2000 and XP without resorting to help from third party products Guidelines for Choosing FAT 32 Or NTFS Use FAT 32 if You want to access your data on any Operating System FAT 32 is compatible with Windows 98 SE Me 2000 XP NT Mac OS 9 x and Mac OS 10 x You will be dual booting with an Operating System other than Windows NT or Windows 2000 You may need the ability to dual boo...

Page 19: ...ill be need to be used by Macs using Mac OS 8 0 or earlier HFS Mac OS Extended Mac OS Extended refers to the file system used by Mac OS 8 1 and later HFS represents an optimi zation of the older HFS file system by using hard disk space more efficiently Building off of HFS they increased the number of blocks from 65 536 to 4 29 billion With HFS you are no longer limited by block size MS DOS File Sy...

Page 20: ...pecific question You can also visit the drivers pages where the most recent software updates will be available If you need further assistance please contact your LaCie reseller or LaCie Technical Support see 6 Contacting Customer Support Manual Updates LaCie is constantly striving to give you the most up to date com prehensive User s Manuals available on the market It is our goal to provide you wi...

Page 21: ...sure that you have the latest support upgrade to the latest version of OS 10 x To access the latest updates an upgrades pull down the Apple Menu and click on System Preferences In the section titled System click on Software Update and then click Update Now Your computer will then automatically connect via the Internet to access the latest updates from Apple Windows 98 SE Me Users Go to Start Setti...

Page 22: ...rives conserve power by spinning down when you set your computer to sleep mode and when the computer is woken from sleep it does not give the drive enough time to spin up from its sleep mode The drive is work ing slowly Are other USB devices connect ed to the same port Disconnect any other USB devices and see if performance improves The USB 2 0 drive is not running no ticeably faster than a USB 1 ...

Page 23: ...Mb s In practice users who desire enhanced USB 2 0 throughput will need to connect their USB 2 0 hardware on both ends of a 2 0 hub to achieve the high speed mode On one end a USB 2 0 compli ant host controller resides on the host PC to man age the enumera tion process and power management On the other end USB 2 0 hardware must be connected directly to the root hub or through a USB 2 0 hub Some hu...

Page 24: ...d If you have asked yourself all of the pertinent questions in the trou bleshooting checklist and you still can t get your LaCie drive to work properly contact us via the provided Web link Before contacting us make sure that you are in front of your computer and that you have the following information on hand Your LaCie drive s serial number Operating system Mac OS or Windows and version Computer ...

Page 25: ...e com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact LaCie Netherlands Contact us at http www lacie com nl contact LaCie Norway Contact us at http www lacie com no contact LaCie Spain Contact us at http www lacie com es contact LaCie Sweden Contact us at http www la...

Page 26: ...iability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconve nience caused by service interruptions Any loss corruption...

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