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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
1. Timer does not display time of day.
a.
Transformer unplugged
a. Connect power
b.
No electric power at outlet
b. Repair outlet or use working outlet
c.
Defective transformer
c. Replace transformer
d.
Defective PC board
d. Replace PC board
2. Timer does not display correct time of
day.
a.
Switched outlet
a. Use uninterrupted outlet
b.
Power outage
b. Reset time of day
c.
Defective PC board
c. Replace PC board
3. Control valve regenerates at wrong
time of day.
a. Power outages
a. Reset control valve to correct time
of day
b. Time of day not set correctly
b. Reset to correct time of day
c. Time of regeneration incorrect
c. Reset regeneration time
4. E1, E2 OR E3:
Unable to recognize start of
regeneration.
Unexpected stall.
Motor ran to long, timed out trying to
reach next cycle position, or trying to
reach home
a. Control valve has just been
serviced
a. Press SET HOUR and ▼ for 5
seconds or unplug power source jack
(black wire) and plug back in to reset
control valve. Reset time of day.
b. Foreign matter is lodged in control
valve
b. Check piston and spacer stack
assembly for foreign matter.
c. High drive forces on piston
c. Replace piston (s) and spacer
stack assembly.
d. Control valve piston not in home
position
d. Press SET HOUR and ▼ for 5
seconds or unplug power source jack
(black wire) and plug back in to reset
control valve. Reset time of day.
e. Motor not inserted fully to engage
pinion, motor wires broken or
disconnected, motor failure
e. Check motor and wiring. Replace
motor if necessary.
f. Drive gear label dirty or damaged,
missing or broken gear
f. Replace or clean drive gear.
g. Drive bracket incorrectly aligned to
back plate
g. Reset drive bracket properly.
h. PC board is damaged or defective h. Replace PC board.
i. PC board incorrectly aligned to
drive bracket
i. Ensure PC board is correctly
snapped onto drive bracket.
5. Control valve stalled in regeneration.
a. Motor not operating
a. Replace motor
b. No electric power at outlet
b. Repair outlet or use working outlet
c. Defective transformer
c. Replace transformer
d. Defective PC board
d. Replace PC board
e. Broken drive gear or drive cap
assembly
e. Replace drive gear or drive cap
assembly
f. Broken piston retainer
f. Replace drive cap assembly
g. Broken main or regenerant
piston
g. Replace main or regenerant piston
6. Control valve does not regenerate
automatically when ▲ and ▼ buttons are
depressed and held.
a. Transformer unplugged
a. Connect transformer
b. No electric power at outlet
b. Repair outlet or use working outlet
c. Broken drive gear or drive cap
assembly
c. Replace drive gear or drive cap
assembly
d. Defective PC board
d. Replace PC board
7. Control valve does not regenerate
automatically but does when ▲ and ▼
buttons are depressed.
a. Defective PC board
a. Replace PC board
b. Set-up error
b. Check control valve set-up
procedure
A DIVISION OF C-B TOOL CO.
1340 MANHEIM PIKE ● LANCASTER PA 17601-3196 ● TEL:717-397-3521 ● FAX: 717-392-0266
www.lancasterwatertreatment.com ● E-mail: info@lancasterpump.com