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PAGE 22

TROUBLESHOOTING

Problem

Possible Cause

Solution

1. No Display on PC Board

a. No power at electric outlet

a. Repair outlet or use working outlet

b. Control valve Power Adapter not plugged 

into outlet or power cord end not 

connected to PC board connection

b. Plug Power Adapter into outlet or connect 

power cord end to PC Board connection

c. Improper power supply

c. Verify proper voltage is being delivered to 

PC Board

d. Defective Power Adapter

d. Replace Power Adapter

e. Defective PC Board

e. Replace PC Board

2. PC Board does not display correct time of 

day

a. Power Adapter plugged into electric outlet 

controlled by light switch

a. Use uninterrupted outlet

b. Tripped breaker switch and/or tripped GFI

b. Reset breaker switch and/ or GFI switch

c. Power outage

c. Reset time of day. If PC Board has battery 

back up present the battery may be 

depleted. See Front Cover and Drive 

Assembly drawing for instructions.

d. Defective PC Board

d. Replace PC Board

3. Display does not indicate that water is 

flowing. Refer to user instructions for how the 

display indicates water is flowing

a. Bypass valve in bypass position

a. Turn bypass handles to place bypass in 

service position

b. Meter is not connected to meter connection 

on PC Board

b. Connect meter to three pin connection 

labeled METER on PC Board

c. Restricted/ stalled meter turbine

c. Remove meter and check for rotation or 

foreign material

d. Meter wire not installed securely into three 

pin connector

d. Verify meter cable wires are installed 

securely into three pin connector labeled 

METER

e. Defective meter

e. Replace meter

f. Defective PC Board

f. Replace PC Board

4. Control valve regenerates at wrong time 

of day

a. Power outage

a. Reset time of day. If PC Board has battery 

back up present the battery may be 

depleted. See Front Cover and Drive 

Assembly drawing for instructions.

b. Time of day not set correctly

b. Reset to correct time of day

c. Time of regeneration set incorrectly

c. Reset regeneration time

d. Control valve set at “on 0” (immediate 

regeneration)

d. Check programming setting and reset to 

NORMAL (for a delayed regen time)

e. Control valve set at “ on 0” 

(delayed and/ or immediate)

e. Check programming setting and reset to 

NORMAL (for a delayed regen time)

5. Time of day flashes on and off

a. Power outage

a. Reset time of day. If PC Board has battery 

back up present the battery may be 

depleted. See Front Cover and Drive 

Assembly drawing for instructions.

6. Control valve does not regenerate 

automatically when the REGEN button

a. Broken drive gear or drive cap assembly 

a. Replace drive gear or drive cap assembly

b. Broken Piston Rod

b. Replace piston rod

c. Defective PC Board

c. Defective PC Board

7. Control valve does not regenerate 

automatically but 

does

 when the REGEN 

button

a. Bypass valve in bypass position

a. Turn bypass handles to place bypass in 

service position

b. Meter is not connected to meter connection 

on PC Board

b. Connect meter to three pin connection 

labeled METER on PC Board

c. Restricted/ stalled meter turbine

c. Remove meter and check for rotation or 

foreign material

d. Incorrect programming

d. Check for programming error

e. Meter wire not installed securely into three 

pin connector

e. Verify meter cable wires are installed 

securely into three pin connector labeled 

METER

f. Defective meter

f. Replace meter

g. Defective PC Board

g. Replace PC Board

Summary of Contents for IRONSOFT X- FACTOR Series

Page 1: ...rs of trouble free service When installed in accordance with the following instructions and if given reasonable care clear soft water will be the result For servicing and future inspection purposes pl...

Page 2: ...for each ppm iron for total compensated hardness Use the total compensated hardness number for hardness setting on page 8 Total Grains of Compensated Hardness per Day INSTALLATION DATE SERIAL NUMBER I...

Page 3: ...UALITY If sand or sediment is present in the water supply a sediment filter should be installed ahead of the water softener Your water softener has been designed to adequately reduce compensated hardn...

Page 4: ...s are glass filled Noryl or equivalent and the nuts and caps are glass filled polypropylene All seals are self lubricating EPDM to help prevent valve seizing after long periods of non use Internal o r...

Page 5: ...ical plumbing should be done in accordance to all local codes INSTALLATION INSTRUCTIONS 5 The drain connection may be made using either 5 8 polytube see below or a 3 4 female adapter The polytube inse...

Page 6: ...DF XCHANGE w w w docu track c o m C l i c k t o b u y N O W PDF XCHANGE w w w docu track c o m 6 The brine refill flow control assembly is installed in an easy to access refill elbow located on top of...

Page 7: ...salt level should be checked every couple of weeks to determine salt usage Keeping the brine tank salt level at least 1 2 full is recommended SANITIZING Use 2 oz of 5 unscented household chlorine blea...

Page 8: ...the total compensated hardness number from Page 2 Use the or buttons to set the hardness number The default is 20 with value ranges from 1 to 150 in 1 grain increments Press NEXT to go to step 3 Press...

Page 9: ...rn to previous digit Banner Text Set the banner text up to a maximum of 44 characters Use the or to select letters of the alphabet numbers ampersand or a space in the banner text Press NEXT to forward...

Page 10: ...Adaptor Input Voltage Hertz 120V AC 60 Hz AC Adaptor Output Voltage Current 12V AC 500 mA 3 Volt Lithium Coin Cell Battery type 2032 PC Board Relay Terminal Block DC Output Voltage 12V DC Relay Speci...

Page 11: ...Pipe Connector Assy for Model 7 FESLX 60 1 5 A4102 24V Replacement media for 7 FESLX 24 1 A4102 32V Replacement media for 7 FESLX 32 1 A4102 45V Replacement media for 7 FESLX 45 1 A4102 60V Replacemen...

Page 12: ...sh down to fully seat Battery replacement is 3 volt lithium coin cell type 2032 Correct Battery Orientation 1 2 3 5 6 4 X FACTOR FRONT COVER AND DRIVE ASSEMBLY After completing any valve maintenance i...

Page 13: ...etailed service instructions 1 2 3 4 5 INJECTOR CAP INJECTOR SCREEN INJECTOR PLUG AND O RING Drawing No Order No Description Qty 1 V3005 Spacer Stack Assembly 1 2 V3004 Drive Cap Assy 1 3 V3178LP Back...

Page 14: ...RITICAL OR HEALTH EFFECT APPLICATIONS The nut and caps are designed to be unscrewed or tightened by hand or with the service spanner wrench see page 16 If necessary a pliers can be used to unscrew the...

Page 15: ...wing No Order No Description Quantity 1 V3151 Nut 1 Quick Connect 2 2 V3150 Split Ring 2 3 V3105 O Ring 215 2 4 V3191 Vertical Adapter 2 INSTALLATION FITTING ASSEMBLIES 4 Water Flow Proper DLFC orient...

Page 16: ...tailed operation and service instructions Order No V3007 01 Description Fitting 1 PVC Solvent 90 Assembly Drawing No Order No Description Quantity 1 V3151 Nut 1 Quick Connect 2 2 V3150 Split Ring 2 3...

Page 17: ...Split Ring 2 3 V3105 O Ring 215 2 4 V3628 Ftg 3 4 Brass Shark Bite 2 1 1 4 NPT 1 BSPT 1 NPT 3 2 1 4 1 1 4 NPT 1 BSPT 1 NPT 1 3 2 4 CHANGE CHANGE R MAT LTR DATE BY LTR DATE TITLE DATE SCALE PART REV DW...

Page 18: ...PHONE NO 1 608 846 3010 C C Water Specialist 35 Water Softerner Cabinet CONFIG DWG R DWG CHANGE 1 OF 1 X XX X Units Inch Water Specialist CWS 18 Cabinet The Water Specialist CWS 18 C accepts 18 tall m...

Page 19: ...esistance is felt before latching then notches are not fully engaged the piston rod is not in hole the wires are jammed between the drive bracket and drive back plate or the gear is not engaging the d...

Page 20: ...n the drive cap assembly Continue to tighten the drive cap assembly using a screwdriver as a ratchet until the black o ring on the spacer stack assembly is no longer visible through the drain port Exc...

Page 21: ...not be used to clean the injector Scoring the injector or increasing the diameter of the hole could change the operating parameters of the injector Push the plug s and or injectors firmly in place re...

Page 22: ...ace meter f Defective PC Board f Replace PC Board 4 Control valve regenerates at wrong time of day a Power outage a Reset time of day If PC Board has battery back up present the battery may be deplete...

Page 23: ...leaking fixtures that may be exhausting capacity or system is undersized 10 Residual regenerant being delivered to service a Low water pressure a Check incoming water pressure water pressure must rem...

Page 24: ...supply from PC Board for 5 seconds and then reconnect c Missing reduction gears c Replace missing gears 15 Err 102 Control valve motor ran too short and was unable to find the next cycle position and...

Page 25: ...s NEXT and REGEN buttons for 3 seconds to resynchronize software with piston position or disconnect power supply from PC Board for 5 seconds and then reconnect Then re program valve to proper setting...

Page 26: ...PAGE 26 A DIVISION OF C B TOOL CO 1340 MANHEIM PIKE LANCASTER PA 17601 3196 TEL 717 397 3521 FAX 717 392 0266 www lancasterwatertreatment com E mail info lancasterpump com 5 17...

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