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Q:
Printer cannot work.
A:
This may be caused by abnormal power supply or incorrect paper installation.
1) Check the printer roller and if the paper dust cover is correctly installed.
2)
If the problem still exists, please contact our customer service to obtain professional help.
Q: Transaction Processing Failure
A: Following reasons are likely to cause transaction failure: damaged magnetic card or IC card SAM card, damaged card reader,
improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.
1, Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by magnetic card.
2, Make sure card swiping is operated correctly.
3, Manually process the transaction instead of card reader. If manual transaction works, the failure may be caused by magnetic card
reader. Please contact our customer service to obtain professional help.
4, If manual transaction fails, please check the phone line and smart card reader.
5, Use more than one smart card to test the transaction, to confirm the failure is not caused by smart card. Make sure the SAM card
is correctly inserted into the card slot.
6, Check if the telephone cable is properly connected, and the phone line works or not; or check if the SIM card is installed
correctly and local wireless communication network functions or nor. If there is still problem, please contact our customer service
to get professional help.
7
Matters Need Attention
Please put the POS on a stable surface. Do not put it directly in the sunshine, or in high temperature, moisture or dusty places.
Please handle it gently, do not vibrate it.
Cut off the power supply before clean, use soft dry cloth to clean it. Cleaning terminals with a clean cloth dipped in one or
two drops of neutral detergent to clean, not to use a damp cloth. For difficult to remove the dirt that can be used alcohol or
alcoholic washing detergent. Do not use thinner, trichlorethylene or keto solvents, because these chemicals will damage
plastic or rubber parts. Cleaning agents must not directly spray or other solution to the keyboard or terminal screen.
Do not insert in or pull out the parts when charged, or connectors will damage easily.
Do not insert in or pull out IC card in transaction process. .
Please cut down the power supply after daily business for energy conservation.
Machines should be managed by specific man who is familiar with the operation.
Stop operation when there is abnormal phenomenon, stop the power supply and inform the service provider:
1. Harsh sound in operation.
2. Pouring water or impurities into machine accidentally.
3. Bad smell in operation.
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WARNING
Terminal is limited to indoor use. Rain or dust resulted in device malfunction is not within the scope of
warranty.
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8
Transportation and Storage
Adopt general transportation mode, and prevent the goods from sunlight, snow, shower and mechanical impact. Transport the
devices with care, do not throw it forcibly. Prevent the packaging from extrusion during transportation, to avoid breakage..
The product should be stored with the original packing box. The warehouse is not allowed to have all sorts of harmful gases,
inflammable, explosive, corrosive chemical goods, strong mechanical vibration and strong magnetic field. Packing box should be at
least 15cm above the ground, and be away from heat, cold, window or air inlet source at least 50cm.
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NOTE
There is transport warning on the package, please comply with the instruction. Otherwise, it may cause
damage to terminal.
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9
Customer Service Center
Note about After-sales Service
Before asking for customer service, please be noted to back up the data in the terminal. We are not responsible for
backing up the data received from our customer service.
