LANIER/RICOH/SAVIN MP C4503, Troubleshooting Manual

Page 1: ...S 25 9 IMAGE PROBLEMS 28 10 MECHANICAL and ELECTRICAL 30 11 OTHERS 32 Firmware TSB s with the prefix D147 are for MP C3003 MP C3503 some of these will be for the Smart Operation Panel model and some will be for the standard model Firmware TSB s with the prefix D149 are for MP C4503 MP C5503 MP C6003 some of these will be for the Smart Operation Panel model and some will be for the standard model F...

Page 2: ...688 Firmware History Finisher SR3160 SR3170 firmware Install version 02 040 10 or newer Jam Jam 001 or 153 D688 Firmware History Finisher SR3160 SR3170 firmware Install version 02 260 10 or newer Jam Jam225 after stapling D686 Firmware History Finisher SR3140 firmware Install version 01 140 04 or newer Jam Jam 67 if a continuous print or copy job is done with A3 and A4 LEF mixed together D146 D147...

Page 3: ... occurs when using the SPDF DF3080 D146 D147 D148 D148 D150 016 Reissue The original contacts the rib on the guide during feeding The guide was modified Install the new guide P N D6834310 Cut away the rib as a temporary solution See the TSB for details on cutting the rib or replacing the guide Jam Jam 190 D688 Firmware History Finisher SR3160 SR3170 firmware Install version 02 230 10 or newer Jam ...

Page 4: ...hen printing continuous sets with varying quantities of sheets D688 Firmware History Finisher SR3160 SR3170 firmware Install version 02 040 10 or newer Paper mismatch error Printing back to back jobs to the Bypass Tray Firmware History Printer firmware Install version 2 07 or newer Printer firmware Install version 1 07 or newer No paper Displayed but paper is present Firmware History LCIT RT3030 f...

Page 5: ... Symptom TSB Cause Solution Note Fusing issues If SC620 is triggered 50 or more times D146 D147 Firmware History Engine firmware Install version 1 26 08 or newer D176 D177 Firmware History Engine firmware Install version 1 20 01 or newer ...

Page 6: ...application Firmware History SDK Service for eDC firmware Install version 1 01 05 or newer 400 Bad Request Firmware History Browser firmware Install version 1 13 00 or newer Install version 1 05 00 or newer Install version 1 01 01 or newer Remote A remote call for Waste toner bottle Full is mistakenly sent when the bottle is replaced Firmware History Engine firmware Install version 1 23 08 or newe...

Page 7: ... just after a network printing time out error has occurred in the previous job Firmware History Engine firmware Install version 1 27 08 or newer Engine Single Pass DF firmware Fax Machine stalls when sending a fax Firmware History Engine firmware Install version 1 21 01 or newer Fax Fax job sent using an API for web applications does not begin if the paper end alert is displayed Firmware History F...

Page 8: ...Pages printed in wrong order Printing with Front Cover enabled and using a combination of duplex printing and the Bypass Tray Firmware History Printer firmware Install version 2 07 or newer Install version 1 05 or newer Install version 1 07 or newer Install version 2 07 or newer Install version 1 01 or newer Install version 2 00 or newer Characters damaged or missing When printing from Adobe Reade...

Page 9: ...P NX V2 does not accept the print job Firmware History Java VM v11 Update Tool Install version 11 14 02 or newer Java VM v11 for eDC firmware Page missing If an error occurs during DSM scanner transmission Firmware History Network Support firmware Install version 12 71 or newer Install version 12 84 2 or newer Install version 12 64 or newer Install version 12 84 2 or newer Install version 12 77 or...

Page 10: ...Firmware History PCL firmware Install version 1 05 or newer Install version 1 03 or newer Install version 1 02 or newer Text not printed correctly Text in duplex PCL jobs is shifted and overlaps other text Firmware History PCL firmware Install version 1 13 or newer Install version 1 09 or newer ...

Page 11: ... Install version 2 25 or newer Install version 1 13 or newer Install version 1 02 or newer Install version 1 21 or newer Icons not displayed Legacy scanner application not displayed properly after an ESA application is installed Firmware History Browser firmware Install version 1 01 01 or newer Buttons not working After the machine recovers from the Job Stop alert message via the auto reset timer ...

Page 12: ... jam is cleared Firmware History Engine Single Pass DF firmware Install version 1 26 08 or newer Freezes When the machine is put in and taken out of energy saver mode at the Smart Operation Panel Firmware History LegacyUI firmware Install version 1 22 or newer Touch screen Inaccurate Firmware History Cheetah System firmware Install version 1 20 or newer Incorrect supply name If the stapler is empt...

Page 13: ...version 1 11 or newer Replacement alert The replacement alert for the lubricant bar is not displayed and the machine cannot perform any jobs SimpleCopy for eDC firmware Install version 1 11 or newer Format of wording on screen The document title overflows from the printer home screen and job operation screen Firmware History Printer firmware Install version 1 06 or newer Install version 2 08 or ne...

Page 14: ... is pressed Firmware History SOP System firmware Install version 1 29 or newer Wrong screen appears The previous screen appears if the user logs out Firmware History SOP System firmware Install version 1 29 or newer Wrong screen appears Does not return to Home screen if the Home button is pressed Firmware History SOP System firmware Install version 1 29 or newer Wrong screen appears LUI is display...

Page 15: ...ote Fax firmware Install version 02 00 00 or newer Remote Fax firmware Install version 03 00 00 or newer Login logout Not done Firmware History System Copy firmware Install version 2 22 or newer Login logout Login fails Firmware History System Copy firmware Install version 2 22 or newer Login logout If CAP v2 or Streamline NX is used card login is not done Firmware History Java VM v11 Update Tool ...

Page 16: ...tion Security stamp Not printed Firmware History Printer firmware Install version 1 07 or newer Install version 2 09 or newer Install version 1 09 or newer Install version 2 09 or newer Install version 1 02 or newer Install version 2 01 or newer ...

Page 17: ...are SC501 504 D146 D147 D148 D149 D150 009 The paper tray is filled over the limit and the paper stack knocks the feeler off the paper feed unit Attach the following part to the side fence in each paper tray D1492834 GUIDE FEELER PAPER END See the TSB for the procedure SC503 LCT cannot be pushed in correctly Firmware History LCIT PB3170 firmware Install version 01 780 11 or newer SC544 Cannot be c...

Page 18: ...cleared by replacing the fusing unit and executing SP5810 02 Firmware History Engine firmware Install version 1 22 08 or newer SC620 Firmware History ARDF DF3090 firmware Install version 01 090 02 or newer SC622 If paper is fed from Tray 3 Firmware History LCIT RT3030 firmware Install version 01 770 11 or newer LCIT PB3170 firmware Install version 01 770 10 or newer LCIT PB3150 firmware Install ve...

Page 19: ...r from Energy Saver mode Firmware History System Copy firmware Install version 1 11 or newer System Copy firmware Install version 3 01 or newer PowerSaving Sys firmware Install version F 18 or newer PowerSaving Sys firmware Install version F 18 or newer PowerSaving Sys firmware Install version F 18 or newer PowerSaving Sys firmware Install version F 18 or newer SC672 12 If the HDD becomes full dur...

Page 20: ...8 when the system enters Energy Saving mode Firmware History System Copy firmware Install version 1 11 or newer Install version 3 01 or newer Install version 1 14 or newer Install version 3 00 or newer SC861 When recovering from Energy Saver Mode Firmware History Fax firmware Install version 01 03 00 or newer SC899 When a machine with a fax unit recovers from Energy Saver mode Firmware History Sys...

Page 21: ...Support firmware Install version 12 72 5 or newer SC899 When the machine is turned on or when recovering from an Energy Saver mode Firmware History Network DocBox firmware Install version 1 01 or newer Firmware History Network DocBox firmware Install version 1 02 or newer SC899 Caused by a memory leak Firmware History System Copy firmware Install version 2 24 or newer Firmware History SC899 When a...

Page 22: ...1 or newer Install version 3 01 or newer Install version 1 15 or newer Install version 3 01 or newer Install version 2 01 or newer SC899 When certain Scanner settings are made and the machine is restarted Firmware History System Copy firmware Install version 1 03 or newer Install version 2 00 or newer SC899 When printing PDF files that contain composite fonts Firmware History PDF firmware Install ...

Page 23: ...e update via SD card fails Firmware History System Copy firmware Install version 1 03 or newer If E62 occurs try turning the main power OFF ON wait for about 3 minutes and then try the update again Install version 2 00 or newer Error On the EFI controller screen on the PC time while the machine is in Energy Saver mode Firmware History Engine firmware Install version 1 24 08 or newer SC screen not ...

Page 24: ...does not have a standby mode 1 Update the System firmware to version 2 09 or newer 2 Set SP5101 104 to a value of 1 3 Set SP5101 004 to More than 60 seconds Scanner is in use by another function When continuously using the scan function on a device with Streamline NX or GS NX Firmware History Java VM v11 for eDC firmware Install version 11 15 01 or newer Java VM v11 Update Tool ...

Page 25: ...t does not work adjust the SP modes as explained in the TSB Misaligned staple SR3160 SR3170 Firmware History Finisher SR3160 SR3170 firmware Install version 02 270 10 or newer Then return SP6107 Paper Size to its default setting If the staple misalignment still occurs after you install this firmware adjust the jogger fence width see TSB Stapling error Shift job stapled with a Stapling job if both ...

Page 26: ...mode Firmware History Finisher SR3160 SR3170 firmware Install version 02 280 10 or newer Browser Displays the page that was last viewed in the previous session Firmware History Cheetah System firmware Install version 1 21 or newer SDK ESA app lications ELP NX v2 cannot be installed via eDC i Firmware History Java VM v11 for eDC firmware Install version 11 10 02 or newer Java VM v11 Update Tool SDK...

Page 27: ...sion 1 07 or newer Install version 2 09 or newer Install version 1 09 or newer Install version 2 09 or newer Web app lications The API for web applications does not work Firmware History Printer firmware Install version 2 09 or newer Network Support firmware Install version 12 85 or newer Printer firmware Install version 2 09 or newer Network Support firmware Install version 12 85 or newer ...

Page 28: ...n 2 25 or newer D148 D149 D150 Firmware History System Copy firmware Install version 1 13 or newer Bands Horizontal banding rainbow image at random intervals when printing at 600dpi or 1200dpi with 4C gradation D146 D147 D148 D149 D150 013 Vibrations are transmitted to the image transfer area Change the rotational speed of the OPC from 0 2 to 2 8 using the SPs mentioned in the TSB Light image D146...

Page 29: ...ewer Hot offset If SC620 is triggered 50 or more times Firmware History Engine firmware Install version 1 26 08 or newer Engine firmware Install version 1 20 01 or newer Toner blasting Toner density control error D146 D147 D148 D149 D150 024 The firmware fails to set a target minimum value for toner concentration during process control So the machine supplies more toner than the target amount Chec...

Page 30: ...0 021 Deformation in the e ring on the registration roller shaft The shape of the bracket was changed In the field Insert a silencer 08050106 and apply silicone grease to the e ring see the TSB for a procedure Noise When the tandem LCT tries to move the stack Firmware History LCIT PB3170 firmware Install version 01 780 11 or newer Noise Squeaking noise when making duplex prints D146 D147 D148 D149...

Page 31: ...T sizes is cancelled during printing Firmware History Engine firmware Install version 1 25 08 or newer Engine Single Pass firmware Engine firmware Install version 1 20 01 or newer Motor does not stop The paper feed motor does not stop when B5 LEF is fed from Tray 4 Firmware History Engine firmware Install version 1 25 08 or newer Engine Single Pass firmware Engine firmware Install version 1 20 01 ...

Page 32: ...y System Copy firmware Install version 1 11 or newer Install version 1 14 or newer Energy saver mode No recovery from Energy saver mode Firmware History System Copy firmware Install version 1 11 or newer System Copy firmware Install version 3 01 or newer PowerSaving Sys firmware Install version F 18 or newer PowerSaving Sys firmware Install version F 18 or newer System Copy firmware Install versio...

Page 33: ...2 or newer Machine is slow With an IC card it takes a long time to recover from Energy Saver mode or to complete login D146 D147 Firmware History System Copy firmware Install version 2 25 or newer D148 D149 D150 Firmware History System Copy firmware Install version 1 13 or newer Machine is slow Takes one minute for web page to appear Firmware History Browser firmware Install version 1 13 00 or new...

Page 34: ...ng a web page from the browser Firmware History Printer firmware Install version 2 07 or newer Firmware History Printer firmware Install version 1 07 or newer Machine stalls When the device receives a lot of data Firmware History Java VM v11 Update Tool Install version 11 14 02 or newer Java VM v11 for eDC firmware Machine stalls Single Pass DF While scanning a duplex original if DF dust detection...

Page 35: ... Machine reboots If paper is fed from Tray 3 D696 Firmware History LCIT RT3030 firmware Install version 01 770 11 or newer D695 Firmware History LCIT PB3170 firmware Install version 01 770 10 or newer D694 Firmware History LCIT PB3150 firmware Install version 01 770 10 or newer D693 Firmware History LCIT PB3160 firmware Install version 01 770 10 or newer File corruption on host computer Excel file...

Page 36: ...sion 3 00 or newer Limitcheck error When printing jobs that contain extremely small images Firmware History PDF firmware Install version 1 05 or newer Install version 1 03 or newer Firmware update Package firmware update via SD card fails Firmware History System Copy firmware Install version 1 03 or newer If E62 occurs try turning the main power OFF ON wait for about 3 minutes and then try the upd...