Lantronix
x4120 User Guide
33551 Rev. C
Page
133
of
142
4. Provide additional Model and System information to your Technical Support Specialist. See “
Basic
ION System Troubleshooting
” on page
151
.
Your Lantronix service contract number: ______________________________________
A description of the failure: _________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
A description of any action(s) already taken to resolve the problem (e.g., changing switch mode,
rebooting, etc.): __________________________________________________________________
________________________________________________________________________________
_
________________________________________________________________________________
The serial and revision numbers of all involved Lantronix products in the network:
________________________________________________________________________________
_
________________________________________________________________________________
_
A description of your network environment (layout, cable type, etc.): _________________________
________________________________________________________________________________
_
________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ______________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.):
________________________________________________________________________________
_
________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: _______________________________
