Lantronix
SISPM1040-582-LRT CLI Reference
33757 Rev. J
Page
251
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28 Service and Tech Support
28.1 Recording Device and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record
as much information as possible in order to help the Tech Support Specialist.
1.
Select the SISPM1040-582-LRT
Monitor
>
System
>
Information
menu path. From the CLI, use the
show
commands to gather the information below or as requested by the Support Specialist.
2.
Record Model Name: _______________________ System Date: ___________________________________________________
Firmware Version: ___________________________ PoE Firmware Version: _________________________________________
Hardware Version: __________________________ Mechanical Version: ____________________________________________
3.
Record the
LED
Status: ________________________________________________________________________________________
________________________________________________________________________________________________________________
4.
Provide additional information to your Tech Support Specialist. See the “Troubleshooting” section above.
Your Lantronix service contract number: _____________________________________________________________
Describe the failure: ______________________________________________________________________________________________
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
A description of any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.):
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
The serial and revision numbers of all involved Lantronix products in the network:
_____________________________________________________________________________________________________________________
A description of your network environment (layout, cable type, etc.): ______________________________________________
_________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): ____________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: ______________________________________________________
Box Label:
Device Label :
