Lantronix
SISPM1040-582-LRT Install Guide
33755 Rev. H
Page
46
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51
Recording Device and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record
as much information as possible to help the Tech Support Specialist.
1.
Select the Configuration > System > Information menu path. From the CLI, use the show commands to gather
the information below or as requested by the Tech Support Specialist.
2.
Model Name: _______________________________ PCB Rev (e.g., A1 or Rev A2): ___________________________________
Hardware Version: __________________________ Mechanical Version: ____________________________________________
Firmware Version: ___________________________ System Date: ___________________________________________________
3.
LED Status: ____________________________________________________________________________________________________
________________________________________________________________________________________________________________
4.
Provide additional information to your Tech Support Specialist. See the “Troubleshooting” section above.
Your Lantronix service contract number: _______________________________________________________________
Describe the failure: ________________________________________________________________________________________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
A description of any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.):
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
The model #, serial # and rev of all involved Lantronix products in the network: ________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
A description of your network environment (PDs, cable type, etc.): ________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): _____________________
_______________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: ________________________________________________________
Attach any screen captures, config files, diagnostic results, server reports, etc. ______________________________________
_________________________________________________________________________________________________________________________
