Lantronix
TN-USB3-xx-01Series User Guide
33644 Rev. E
Page
23
of
27
Recording Information for Technical Support
After performing the troubleshooting procedures above, and before calling or emailing Tech Support, record as
much information as possible to help the Tech Support Specialist.
SKU
: __________________________
Serial #
: __________________________
FW Rev
.: ______________________
The first two digits are the PCB Rev. (
A
) and the PCA Rev. (
2
). The next two digits are the firmware version (
B6
).
The next five digits are the PCB number (11531). The last five digits are the specific serial number for that board
(
10006
- different for each device).
Computer Make / Model
: ____________________________________________________________
Operating System
: __________________________________________________________________
BIOS version
: ______________________________________________________________________
Driver installed
: _____________________________________________________________________
Driver install method
: ________________________________________________________________
Driver modifications
: ________________________________________________________________
LED status
: ________________________________________________________________________
Error messages
: ____________________________________________________________________
Other Lantronix devices in network
: ____________________________________________________
___________________________________________________________________________________
Third party devices in network
: ________________________________________________________
___________________________________________________________________________________
Troubleshooting steps taken
: _________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
Additional notes
: _______________________________________________________ ____________
___________________________________________________________________________________
___________________________________________________________________________________
Contact the Technical Support department; see
Contact Us
below.
