Warranty Against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in
materials and workmanship for 12 months, from the date of purchase, provided that the
product is used in accordance with 2 accompanying recommendations or instructions where
provided. The benefit of this warranty is in addition to your rights under the Australian
Consumer Law and to other rights and remedies of the consumer under a law in relation to the
goods or services to which the warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a repair,
exchange (where possible) or refund (within Dead on Arrival period) for this product if it
becomes defective within the warranty period.
This warranty will no longer apply where the defect is a result of alteration, accident, misuse,
abuse, normal wear and tear, neglect or improper storage. Please retain your receipt as proof
of purchase
How to make a product warranty claim:
Step 1: Find your receipt which proves the date of purchase. Where the date of purchase
cannot be verified, your place of purchase or Laser will make an assessment based on the
date of manufacture, the condition of the Laser Product and the type of defect.
Step 2a): Contact your place of purchase. They will assess the nature of the fault and repair,
replace or fund the product as per their store refund or warranty policy.
Step 2b): If your place of purchase cannot be contacted, then you can contact Laser. Customer
Service with details of your defective Laser Product: Phone: (02) 9870 3388; or Email:
support@laserco.com.au or online www.laserco.com.au/warranty (click on “Consumers (End
Users)”). Our business address is at 1/6-8 Byfield Street, North Ryde, NSW 2113
Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours. When
requested, send us the defective Product and a copy of your receipt. Laser will cover the cost
of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser Product for
inspection, we will inform you of our assessment of your claim within 7 days. When we contact
you, we will firstly let you know whether you have a valid claim under this Warranty, and if so,
we will inform you whether your defective Laser Product will be replaced or repaired, together
with the number of days you can expect to wait to receive your replaced or repaired Laser
Product.
Step 5: For further details on warranty cover and returns, please check
Terms and
Conditions for Warranty Returns
section on www.laserco.com.au/warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
