28 - PC400 Terminal Installation & User’s Guide
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P P E N D I X
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Troubleshoot the Clock
Problem
: Terminal does not power up and the display does not appear.
Reason
:
Your power is not connected
Solution:
Make sure that the power pack is plugged into a live AC outlet. Make sure
that the other end of the power pack is plugged into the clock.
Problem
: When an employee swipes a badge the terminal displays --BADGE ERROR--
Reason
:
Your employee did not swipe the badge properly
Solution:
The magnetic stripe should be on the left side of the badge when swiping.
Insert the badge at the top of the reader, and then pull the badge down with
a continuous and smooth motion.
Reason
:
Your employee swiped the badge in the wrong direction
Solution:
The magnetic stripe should be on the left side of the badge when swiping.
Insert the badge at the top of the reader, and then pull the badge down with
a continuous and smooth motion.
Problem
: When I swipe a badge, the terminal does not record the badge and does not
signal any errors.
Reason
:
Your employee did not insert the badge properly.
Solution:
The magnetic stripe should be on the left side of the badge when swiping.
Insert the badge at the top of the reader, and then pull the badge down with
a continuous and smooth motion.
Problem
: When an employee swipes a badge the terminal displays --INVALID
BADGE--
Reason
:
The terminal has not been updated with the latest employee data
Solution:
Upload your employees to the terminal. See your software instructions for
uploading employee information.
Summary of Contents for PayClock PC400
Page 1: ...PC400 PC400TX Terminal Installation User s Guide...
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Page 31: ...PC400 Terminal Installation User s Guide 25 Figure 11...
